CHAPTER 3 Flashcards

(87 cards)

1
Q

Data in forms such as text, numbers, images or voice that is kept for future reference.

A

Records

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2
Q

A set of procedures used to organize, store, retrieve, remove, and dispose of records.

A

Record Management System

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3
Q

What are the phases of the records life-cycle?

A

Creation, Classification, Maintenance and Disposition

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4
Q

Read each scenario carefully and select the best answer

A university creates a new student application form. This stage of the record life cycle is best described as:

a) Distribution
b) Use
c) Creation
d) Maintenance

A

Creation or Collection

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5
Q

Read each scenario carefully and select the best answer

A legal department uses customer contracts to draft new agreements. This stage of the record life cycle is best described as:

a) Distribution
b) Use
c) Maintenance
d) Disposition

A

Use

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6
Q

Read each scenario carefully and select the best answer

A company stores important contracts in a secure, off-site data center. This stage of the record life cycle is best described as:

a) Creation
b) Distribution
c) Use
d) Maintenance

A

Maintenance

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7
Q

Read each scenario carefully and select the best answer

A government agency destroys outdated personnel files after the required retention period. This stage of the record life cycle is best described as:

a) Creation
b) Distribution
c) Use
d) Disposition

A

Disposition

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8
Q

Read each scenario carefully and select the best answer

During this phase, records are sent to the persons responsible for their use.

a) Disposition
b) Distribution
c) Use
d) Maintenance

A

Distribution

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9
Q

How are records typically categorized based on their usefulness and importance?

A
  1. Vital Records
  2. Important Records
  3. Useful Records
  4. Non-essential Records
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10
Q

What are vital records?

A

Records that are often not replaceable, such as original copies of deeds, copyrights, and mortgages.

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11
Q

What are important records?

A

Records needed for the business to operate smoothly, expensive to replace, like tax returns and personnel files.

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12
Q

What are useful records?

A

Convenient records that are replaceable, such as letters and purchase orders.

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13
Q

What are nonessential records?

A

Records with one-time or very limited usefulness, like meeting announcements and advertisements.

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14
Q

The process of deciding how to identify each record to be filed–either by name, subject, geographic location, number or date.

A

Indexing

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15
Q

The process of marking a record to indicate how it was indexed.

A

Coding

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16
Q

What are the basic filing terms?

A
  • Unit
  • Indexing
  • Alphabetizing
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17
Q

The 12 Rules of Indexing

A
  1. Names of Individuals.
  2. Personal Names with Prefixes – Articles and Particles.
  3. Hyphenated Personal Names
  4. Single Letters and Abbreviations of Personal Names.
  5. Personal Names With Titles and Suffixes.
  6. Names of Businesses and Organizations.
  7. Letters and Abbreviations in Business and Organization Names.
  8. Punctuation and Possessives in Business and Organization Names.
  9. Numbers in Business and Organization Names.
  10. Symbols in Business and Organization Names.
  11. Government Names.
  12. Addresses
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18
Q

Rules for Indexing

Rule 1: Names of Individuals

A

Order: Last name, First name, Middle name/initial
Alphabetize: By last name, then first name, then middle name/initial.
Initials: Come before full names starting with the same letter.
Punctuation: Ignore periods and apostrophes

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19
Q

Rules for Indexing

Rule 2: Personal Names with Prefixes

A

Prefixes: Consider prefixes like la, d’ D’ de, De, Del, De la, Di, Du, El, Fitz, La, Le, Lo, Los, M’, Mac, Mc, O’, Saint, St., Ste., Te, Ter, Van, Van de, Van der, Von, and Von der, etc. as part of the last name.
Ignore: Apostrophes and spaces within the prefix.

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20
Q

Rules for Indexing

Rule 3: Hyphenated Names

A

One Unit: Treat hyphenated names (first, middle, or last) as a single unit.
Omit Hyphen: Do not include the hyphen in the indexing unit

Example:
“Valerie Anderson-Smith” is indexed as “ANDERSONSMITH VALERIE”.
“Jason De Temple” is indexed as “DETEMPLE JASON”.
“Tammy DeTemple-Jones” is indexed as “DETEMPLEJONES TAMMY”.

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21
Q

Rules for Indexing

Rule 4: Single Letters and Abbreviations

A

Initials: Index as separate units (e.g., “A. J. Anderson” becomes “ANDERSON A J”)
Abbreviations: Index as written (e.g., “Wm. Danielson” remains “DANIELSON WM”)
Nicknames: Index as written (e.g., “Bill” remains “BILL”)

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22
Q

Rules for Indexing

Rule 5: Titles and Suffixes

A

Titles: Index as the last unit when needed to distinguish between identical names (e.g., “Dr. Smith” and “Mr. Smith”)
Suffixes: Index as the last unit after the name (e.g., “John Smith Jr.”)
Royal/Religious Titles: Index as suffixes if followed by a first or last name only (e.g., “Father John”); otherwise, index as written (e.g., “King George”)

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23
Q

Rules for Indexing

Rule 6: Business and Organization Names

A

Indexing: Index business names as written, using letterhead or trademark as a guide.
Sources: If letterhead is unavailable, use directories (phone, internet), advertisements, etc.
Each Word: Treat each word as a separate unit.
Exception: If “The” is the first word, treat it as the last unit.
Personal Names: If the name contains personal names, index as written.
Hyphenated/Prefixed Names: Consider as one unit.

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24
Q

Rules for Indexing

Rule 7: Letters and Abbreviations in Business and Organization Names

A

Single Letters: Index as written (e.g., “A K Electric” becomes “A K ELECTRIC”)
Separated Letters: Index each letter as a separate unit (e.g., “A OK Restaurant” becomes “A OK RESTAURANT”)
Acronyms: Index as one unit, regardless of punctuation or spacing (e.g., “ARMA” remains “ARMA”)
Abbreviations: Index as written and as one unit (e.g., “Mfg. Co.” becomes “MFG CO”)

For example:
Company Names: Index as written and as one unit (e.g., “IBM” remains “IBM”)
Radio/TV Call Letters: Index as written and as one unit (e.g., “WBCO” remains “WBCO”)

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25
# *Rules for Indexing* Rule 8: Punctuation in Business and Organization Names
**Ignore All Punctuation**: When indexing, disregard commas, periods, hyphens, apostrophes, dashes, exclamation points, question marks, quotation marks, and slashes (/). **Index as Written**: Index the name as it appears, omitting any punctuation.
26
# *Rules for Indexing* Rule 9: Numbers in Business and Organization Names
**Arabic and Roman Numerals**: Consider as one unit. **Numeric Order**: File numeric units before alphabetic characters. **Arabic before Roman**: File Arabic numerals before Roman numerals (e.g., 2 before III).
27
# *Rules for Indexing* Rule 10: Symbols in Business and Organization Names
**Symbols as Words**: Index symbols as if they were spelled out (e.g., "&" as "AND"). **Symbol with Number**: Index as one unit, with the symbol spelled out (e.g., "$5" as "5DOLLAR").
28
# *Rules for Indexing* Rule 11: Government Names
**Government Unit** (Country, State, County, City) **Distinctive Name** (Department, Bureau, Office, Board) "Department of," "Bureau of," etc. (if part of the official name) Examples: **U.S. Department of Agriculture**: UNITED STATE GOVERNMENT AGRICULTURE DEPARTMENT OF FOREST SERVICE **Bureau of Prisons, Justice Department**: JUSTICE DEPARTMENT PRISONS BUREAU OF Court House, Evans County, Hazard, Kentucky: EVANS COUNTY COURT HOUSE HAZARD KENTUCKY **Foreign Government Names**: Index by Country, then Distinctive Name, then "Department of," "Bureau of," "Ministry of," etc. (if part of the official name)
29
# *Rules for Indexing* Rule 12: Addresses
**Identical Names**: When personal names and business names are the same, use the address to determine filing order. **Address Order**: City State (spelled out) Street Name Quadrant (NE, NW, SE, SW) House/Building Number
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Used when records are arranged according to particular subject. Marketing, office machines, and public relations are examples of topics that might be used.
**FILING BY SUBJECT**
31
Records are stored according to locations. The file may use sales territories, states, or cities in a single state, for instance as division
**FILING BY GEOGRAPHIC LOCATION**
32
Records are stored by number. Files arranged in simple numeric order use a consecutive number method.
**NUMERIC FILING SYSTEM**
33
Records are filed according to date. It can help you keep tract of tasks you need to complete each day.
**CHRONOLOGIC FILING SYSTEM**
34
# *Supplies* They are heavy cardboard sheets that are the same size as the file folders.
**Guides**
35
# *Supplies* They are strips of paper, usually self-adhesive, that are attached to file drawers.
**Labels**
36
# *Supplies* A container made of strong, durable paper called manila and used to hold papers in file.
**Folders**
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The process of making copies of graphic images, such as printed documents. It also includes other image processing such as scanning images into computer files.
**Reprographics**
38
Often simply called *copiers*, produce copies directly from an original document. The original can be handwritten, printed, or drawn. Copier/printers, sometimes called **intelligent copiers**, can receive, transmit, store, print, and copy data.
**Photocopiers**
39
Types of Electronic Records
Emails, websites, Word/Excel documents, digital purchase receipts, databases, text messages, social media postings, and information stored on SharePoint sites and content management systems (Catalyst, Slack, DropBox, etc.)
40
Procedures and Managing Electronic Records: ***Storing Electronic Record***
**Storing**: Backed up regularly Compliant with privacy and security Network or cloud-based for access Organized for identification and purging Able to migrate to new systems Maintained with software updates
41
# *Managing Magnetic, Optical and Microfilm Media* Magnetic & Optical Media
**Magnetic Media**: Should be protected from heat, cold, moisture, dust, and magnetic fields. **Optical Media**: Should be protected from dust, moisture, and scratches.
42
Example of Magnetic, and Optical Media
**Magnetic Media**: Floppy disks, hard drive, and flash drives **Optical Media**: CDs and DVDs
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# *Read only:* Managing Electronic Records
Electronic records must be retained according to a legally approved records retention schedule. Electronic records have the same record series (type of record) and retention period as their paper equivalent. This includes records stored in email, shared drives, the cloud, on laptops and cell phones, even ones created on personally-owned devices
44
# *Read only:* Incoming Mail Procedures
**Sort**: * Urgent mail * Express post * Confidential mail * Personal mail * Routine business mail * Parcels * Magazines/Circulars/Advertising * **Urgent Mail**: * Date stamp immediately * Record in Incoming Mail Register * Distribute to relevant employee ASAP * **Confidential Mail**: * Do not open If opened in error: Reseal, note "Opened in error," date, and signature **All Mail**: * Date stamp with current date and time * Check for return address; staple envelope to letter if available * Record in Incoming Mail Register (after urgent mail is delivered) **Distribution:** * Urgent/Express/Confidential to relevant employee ASAP * Routine business mail to relevant work area * Magazines/Circulars/Advertising to relevant work area with circulation list
45
# *Read only:* Outgoing Mail Procedures
**All Enclosures**: Ensure all enclosures listed at the bottom of a letter are actually inside the envelope. **Address Agreement**: The address on the envelope must match the address in the letter. **ZIP Code**: Use the nine-digit ZIP code on both the envelope address and the return address. **Final Check**: * Before sealing the envelope: * Verify copies have been made if necessary. * Check that letters are signed. * Ensure your initials are below the signature if you signed for someone else.*
46
What is the Standard Envelope Size?
**9 1/2 x 4 1/8 inches**
47
# *Read only:* Advantages of Computer-Generated Mailing Lists | *Outgoing Mail*
* Quick retrieval, change, or deletion of addresses * Easy avoidance of duplicate addresses * Ability to create smaller lists for specific mailings * Printing addresses and salutations on form letters and labels
48
# *Read only:* Parcel Post Guidelines | *Outgoing Mail*
* Use a sturdy box to protect contents. * Cushion the contents with padding material (e.g., shredded paper, bubble wrap). * Pack tightly to prevent shifting.
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It provides the most secure service. Protects against loss or damage of valuable items.
**Registered Mail**
50
A company may send merchandise to a buyer and collect payment for the item when it is delivered.
**Cash on Delivery (COD)**
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They offer preferred shipping times and delivery options.
**Private Couriers**
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A system for sending and receiving electronic messages over a computer network. It becomes the communications method of choice for many business employees.
**Electronic mail system (E-MAIL)**
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Used as communication substitutes for the telephone as well as to transmit substantive information or records previously committed to paper and transmitted by more traditional methods. It contain records, and in many cases, may be the only record created documenting a transaction, an action taken, or a policy determination or interpretation.
**Email messages**
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Types of Business Meetings
**1. Informal and Small Group Meetings** * Informal discussions and small group meetings. * Set up as committee meetings. * Address specific topics or ongoing concerns (e.g., safety and security). **2. Formal Meetings** * Follow a definite order of business. * Involve a specific audience. * Require preparation. * Examples: Staff meetings, conferences, quarterly sales meetings. **3. Multinational Meetings** * Very formal. * Require detailed planning and preparation. * Consider time differences and international/business etiquette. * May require coordination with hotel personnel.**
55
# *Read only:* Planning Business Meetings
**Preparation for the Meeting**: * **Agenda**: Lists the topics to be discussed. * **Minutes**: Written record of official business of the meeting. * **List of Follow-up Items**: Reminders of tasks to do after the meeting
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A concise record of what took place at the meeting.
**Minutes**
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# *Preparing and Participating in Meetings:* Preparing for a Meeting | *Read only*
* Establish a meeting folder * Determine a meeting time * Arrange for a meeting room * Arrange for needed equipment * Notify the meeting participants * Use reminder systems * Key an agenda * Organize meeting materials * Prepare the meeting room
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# *Preparing and Participating in Meetings:* During the Meeting - Participating in a Meeting | *Read only*
* Your level of participation depends on the meeting's purpose, location, and pre-planning. * You may be responsible for taking minutes or leading part of the discussion.
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# *Preparing and Participating in Meetings:* Taking Minutes of a Meeting | *Read only*
* The minutes describe the action taken by the group. * They provide a concise record of what took place. * They are not a word-for-word transcript. * The recorder must note all important information. * Minutes must be clear, accurate, and complete.
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# *Preparing and Participating in Meetings:* Information Included in Minutes | *Read only*
* Name of group, committee, organization, or business holding the meeting * Time, date, place, and type of meeting * Name of presiding officer * Members present and absent (or number of members present)   * Reading and approval of minutes from the previous meeting * Committee or individual reports * Unfinished business * New business * Time, date, and place of next meeting * Time of adjournment * Signature of the individual responsible for the minutes
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# *Preparing and Participating in Meetings:* Tips for Taking Minutes | *Read only*
* Bring copies of the agenda and previous minutes to the meeting. * Bring any relevant reports or documents. * Record the important points of discussion. * Note the action taken or the conclusion reached. * Record the names of those making or seconding motions. * Note whether motions were passed or not. * Correct any errors in the previous minutes.
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# *Preparing and Participating in Meetings:* After the Meeting | *Read only*
* Complete any follow-up activities. * Make calendar or reminder notations for future actions. * Prepare the minutes as soon as possible.
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# *Preparing and Participating in Meetings:* Leading a Meeting | *Read only*
* Use non-aggressive communication style. * Make objectives clear to all participants. * Be familiar with background material and have relevant documents. * Offer suggestions and ask questions. * Listen to others' suggestions. * Keep the meeting on topic and moving towards a solution. * Ensure all participants have an opportunity to participate. * Summarize decisions and assign tasks.
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# *Preparing and Participating in Meetings:* Brainstorming in Meetings | *Read only*
* Leader must be willing to give time to the process. * Encourage all participants to offer ideas. * Record all ideas, no matter how unrealistic. * No criticism of ideas during the brainstorming phase. * Explain and combine ideas.
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# *Preparing and Participating in Meetings:* Group Dynamics in Meetings | *Read only*
* Refers to how people interact and communicate in a meeting. * Impacts group consensus and decision-making.
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# *Preparing and Participating in Meetings:* Exchange of Information in Meetings | *Read only*
* Improved by seating arrangements and leader's willingness to encourage open communication. * Leader can: 1. Provide advance materials 1. Arrange the room to meet meeting needs 1. Prepare visual aids 1. Use an appropriate leadership style
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A meeting of people in different locations connected by a telecommunications systems. They can be used for training, exchanging information, problem-solving, and decision-making and can be held as audio conferences or video conferences.
**Teleconference**
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What are the types of teleconferencing?
1. **Audio Conference** 2. **Video Conference** 3. **Computer Conference** 4. **Web Conference**
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Participants speak with one another by phone or a web connection. Meeting rooms can be equipped with ***microphones*** and speakers.
**Audio Conference**
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Allows participants to see and hear each other almost as if they were in the same room. It requires computers with cameras, viewing monitors, and microphones.
**Video Conference**
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Participants communicate using private computer networks or the internet. It may involve only written messages.
**Computer Conference**
72
Combines features of video and computer conferencing. Participants can hear and see each other and share documents.
**Web Conferencing**
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# *Read only:* Steps in Preparing for Business Travel
1. Know your boss's preferences. 1. Set aside time to plan the trip. 1. Schedule meetings. 1. Organize contact information of meeting individuals. 1. Check for travel safety conditions. 1. Make reservations. 1. Prepare an itinerary and gather supporting materials.
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A folder to collect and organize information related to an upcoming trip (reservations, tickets, meeting confirmations, etc.)
**Travel Folder**
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A detailed plan of travel, including dates, times, and locations of meetings and accommodations.
**Itinerary**
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Travel within a country.
**Dometic Travel**
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Travel between countries.
**International Travel**
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Flight Classifications
* **First-Class**: Most expensive, luxurious seats with additional services. * **Business-Class**: Between first-class and economy class, not available on all flights. * **Economy-Class**: Also called coach or tourist class, typically the lowest-priced seats.
79
An electronic ticket that represents the purchase of a seat on an airline.
**E-ticket**
80
# *Read only:* Supporting Materials for Travel
* Assemble travel documents and related materials for meetings or appointments. * Have your confirmation numbers and other details available for changes.
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# *Read only:* Examples of Supporting Materials
* Travel tickets * Travel funds * Passport, visa, health documents * Hotel/Motel and car rental confirmations * Maps of cities or states * Equipment (laptop, phone, projector) * Directions to meeting locations * Speeches, supporting correspondence, reports * Files for each appointment/meeting * Extra note paper, pens, and business cards
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# *Read only:* Preparing an Itinerary
* Include travel plans, meetings, hotel locations, and reminders. * Allow enough travel time between appointments. * Create one hard copy for yourself, one for your baggage, and one for a contact person at the office. * Use an easy-to-read format that provides a day-by-day schedule.
83
# *Read only:* Hotel Accommodations
* Make reservations using toll-free numbers whenever possible. * Write down the names of the people who make and confirm reservations. * Note the rates you are quoted. * Record the confirmation number and repeat it to the reservation agent. * Online reservations are also an option.
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# *Read only:* Business Travel Customs
* Be on time for appointments. * Take an ample supply of business cards. * If when and appropriate, provide a gift that is company associated, such as a pen or sweatshirt with a company logo. * Paying for meals and tipping for clients is generally accepted as the role of the host - the person who set up the meeting.
85
This report typically includes charges for items such as hotel rooms, meals, and car rentals.
**Expense Report**
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These reports summarize the outcomes of the business trip. Examples include sales summaries, client visit logs, project progress updates, and other reports that present the results of the trip.
**Meeting Reports**
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# *Fill in the blank:* Consider sending ____ to people you met during the trip.
** Thank-you letters**