Chapter 3 Flashcards

(36 cards)

1
Q

social interest groups

A

organizations that advocate for specific causes or interests, aiming to influence public opinion and policy.

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2
Q

Economic factors

A

economic growth, interest rates, unemployment, inflation, exchange rates, and fiscal/monetary policies.

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3
Q

Corporate Social Responsibility

A

is the ethical conduct
of a business beyond
legal obligations, and
the consideration of
social, economic, and
environmental impacts
when making
business decisions.

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4
Q

Industry regulations

A

Industry regulations
are rules that are specific
to businesses within a
certain industry.

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5
Q

council regulations

A

Council regulations
are local government rules
made to govern businesses
operating in a specific
geographic area.

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6
Q

Taxation Requirements

A

Taxation requirements
are laws and rules related
to tax that apply to all
businesses.

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7
Q

societal attitudes

A

Societal attitudes are the
collective values, beliefs,
and opinions held by a
group of people.

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8
Q

societal behaviour

A

Societal behaviour
is the way people act
and respond in various
situations.

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9
Q

Values and beliefs

A

Values and beliefs are
the principles, standards,
and assumptions upheld
by individuals or a group
of people, which influence
how they make decisions.

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10
Q

Trend

A

A trend is a general
development in the way a
group of people in society
are behaving.

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11
Q

Economic conditions

A

Economic conditions are
the conditions that exist in
relation to the productive
performance and financial
stability of a nation or
other geographical area.

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12
Q

Interest Rate

A

An interest rate is the
price paid for money
that has been borrowed,
expressed as a percentage.

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13
Q

employment level

A

The employment level
is measured as the
percentage of the labour
force who are working in
paid employment.

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14
Q

Consumer confidence

A

Consumer confidence
is a measure of consumers’
feelings and expectations
about current and future
economic conditions.

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15
Q

Technological Developments

A

Technological
developments are the
invention and innovation
of tools that solve problems
and enhance processes.

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16
Q

overseas competitors

A

Overseas competitors
are businesses that are
located in other countries
that operate in the same
industry and offer a similar
good or service.

17
Q

overseas markets

A

Overseas markets
are any markets that are
outside of a business’s
own country of operation.

18
Q

offshoring of labour

A

Offshoring of labour
involves a business moving
its services or processes
to another country.

19
Q

exchange rate

A

An exchange rate is the
relative price at which
the currency of one
country can be exchanged
for the currency of
another country.

20
Q

online sales

A

Online sales involve
buying and selling goods
and services using the
internet and is also
referred to as e-commerce.

21
Q

copyright

A

Copyright is free and
automatic protection used
on original ideas such as
writing, art, sound, films,
and photographs.

22
Q

trademark

A

A trademark is an
exclusive right granted
over a unique aspect of
a business, such as a
symbol, word, sound, or
number, that is used to
distinguish the business
or its products.

23
Q

Patent

A

A patent is a licence
that provides a business
with exclusive rights to
use innovative devices,
substances, methods, and
processes.

24
Q

Corporate social
responsibility (CSR)

A

Corporate social
responsibility (CSR)
is the ethical conduct
of a business beyond
legal obligations, and
the consideration of
social, economic, and
environmental impacts
when making business
decisions.

25
Customer needs
Customer needs are the essential requirements that customers intend to fulfil with the purchase of a good or service from a business
26
customer expectations
Customer expectations are the values or benefits that customers seek when purchasing a good or service from a business.
27
competitors
Competitors are businesses that operate in the same or similar industry and offer a similar good or service.
28
suppliers
Suppliers are individuals or businesses that provide the resources required to produce goods and services.
29
Supply chain
A supply chain is the network of individuals or businesses that are involved in producing and distributing a good or service to customers. ADDITIONAL TERMS
30
special interest groups
Special interest groups are organisations or a group of people that seek to influence laws, policies, or behaviours to benefit a specific cause.
31
Unions
Unions are organisations composed of individuals who represent and speak on behalf of employees in a particular industry to protect and improve their wages and working conditions.
32
environmental lobby groups
Environmental lobby groups are organisations that advocate for the protection of the environment and promote environmental issues to businesses, the government, and the public.
33
macro factors
Macro factors are social, legal, technological, global, and economic conditions that a business operates in and has no control over.
34
the external environment
The external environment involves the surrounding factors that can impact a business, which it has minimal control over.
35
operating factors
Operating factors are the primary external factors impacting a business that it has some control over.
36