Chapter 3 Flashcards
(14 cards)
1
Q
3.1 Guest room Service quota in the Morning Shift
A
Approximately 13 to 15 rooms.
2
Q
3.1 Guest room Service quota in the Afternoon Shift
A
Approximately 40 to 50 rooms.
3
Q
3.1 Guestroom cleaning will commence in what order?
A
- Clean all checkout rooms
- Clean all occupied/ stay over rooms
- Clean all due out rooms
4
Q
3.1 What is OS ?
A
Out os Service: room with slight defect, showroom
5
Q
3.1 What is OO ?
A
Out of Order: Block room with major defect
6
Q
3.1 What is VC ?
A
Vacant Clean
7
Q
3.1 What is VD ?
A
Vacant Dirty: Checked out the day before.
8
Q
3.1 What is OCC ?
A
Occupied/Stay Over
9
Q
3.1 What is C/O ?
A
Checked Out
10
Q
3.1 What is C/I ?
A
Checked In
11
Q
3.2 What are the 6 steps of organising a Housekeeping Trolley
A
- Set up trolley as per requirement in a neat and organised manner.
- Store what is needed for the shift.
- Overload will increase the risk of accidents or damage to the supplies.
- Storing below par affects efficiency due to regular trips to the floor pantry for supplies. - Remove all dirty linen and trash from trolley at the end of the shift.
- Wipe down trolley to ensure it is free from debris, smudge, dirt.
- Wheels must be welled oiled, free of dust, tangles strings and hair.
Replace broken wheels immediately. - Inspect and report any maintenance defects.
12
Q
3.3 Guestroom cleaning procedures are to be followed as it ensures:
A
- Safe work practices are observed
- Nothing is overlooked
- Presentation standards of the venue are met
- Productivity levels are maintained
- Maintenance and repairs are minimized
13
Q
3.3 What is Night Turn Down Service?
A
- Provide early evening in posh hotels
- Preparing of the bed and tidy up of the room in readiness for the guest
to go to sleep.
14
Q
3.4 What are end of shift duties ?
A
- Clean and Store Equipment\
- Replenish Room Amenities and Supplies
- Returning to Housekeeping ( sign in master key, deck phone, submit daily Room Attendant Report and follow up on any room maintenance work.)
