Chapter 3-Nature of Interpersonal Communication Flashcards

(28 cards)

1
Q

nonverbal communication

A

message about the message, using gestures, eye contact, body posture, tone, volume, and rapidity of speech

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2
Q

conflict

A

the interaction that occurs when the behavior or desires of one person interfere with the behavior or desires of another

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3
Q

sources of conflict

A
  1. behavior
  2. cognitions and perceptions (one may view as a problem the other views as a solution)
  3. value differences
  4. inconsistent rules
  5. leadership ambiguity
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4
Q

Competing style of conflict

A

both partners are assertive and uncooperative. winner and loser

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5
Q

collaborating style of conflict

A

both partners are assertive and cooperative

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6
Q

compromising style

A

both partners find a middle ground

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7
Q

avoiding style

A

partners avoid confrontation, partners may become resentful

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8
Q

parallel style

A

both partners deny, ignore, and retreat from addressing a problem issue. dont talk about it and it will go away

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9
Q

open ended question

A

question that encourages answers that contain a great deal of information

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10
Q

closed ended question

A

one that allows for a one worded answer and does not elicit much information

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11
Q

reflective listening

A

paraphrasing or restating what a person has said to indicate that the listener understands

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12
Q

I statements

A

focus on the feelings and thoughts of the communicator without making a judgment on others

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13
Q

you statements

A

statements that blame or criticize the listener and often result in increasing negative feelings and behavior in the relationship

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14
Q

branching

A

going out on different limbs of an issue rather than staying focused on the issue

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15
Q

congruent message

A

one in which verbal and nonverbal behaviors match

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16
Q

power

A

the ability to impose ones will on ones partner and to avoid being influenced by the partner

17
Q

symbolic interaction theory of communication

A

examine the process of communication between two actors in terms of the meanings each attaches to the actions of the other

18
Q

Social exchange theory of communication

A

suggest that the partners communication can be described as a ratio of rewards to costs

19
Q

seven steps for fair fighting

A
  1. address recurring, disturbing issues
  2. identify new desired behaviors
  3. identify perceptions to change
  4. summarize your partners perspective
  5. generate alternative win-win solutions
  6. forgive
  7. be alert to defense mechanisms
20
Q

brainstormin

A

suggesting as many alternatives as possible without evaluating them

21
Q

win-win relationship

A

a relationship in which conflict is resolved so that each partner derives benefits form the resolution

22
Q

win-lose solution

A

solution in which one partner benefits at the expense of the other

23
Q

lose-lose solution

A

a solution to a conflict in which neither partner benefits

24
Q

defense mechanisms

A

unconscious techniques that function to protect individuals from anxiety and minimize emotional hurt

25
escapism
simultaneous denial of and withdrawal from a problem
26
rationalization
the cognitive justification for ones own behavior that unconsciously conceals ones true motives
27
projection
attributing one's own feelings, attitudes, or desires to ones partner while avoiding recognition that these are ones own thoughts, feelings and desires
28
displacement
shifting one's feelings, thoughts, or behaviors from the person who evokes them onto someone else