Chapter 3 - Surveys

Question 1

What is process analysis and modelling? When to use it?

Answer 1

• Used in interviews

- after documenting it, you can analyze each step of the process for knowing what value does that bring

Question 2

What is the Pareto Chart?

Answer 2

• 80/20
• 80% of results come from 20% of the efforts
• 80% of complaints come from 20% of the reasons (eg restaurant complaints)
• 80 of complaints

Question 3

What is the SWOT analysis

Answer 3

• swot analysis on business: what are my strebghts, weaknesses, opportunities and threats
  > swot analysis on competitor

Question 4

Why use market analysis?

Answer 4

• don’t look at competitor but at the market

- market analysis report