Chapter 3 Terms Flashcards

1
Q

4 Main manifestations of culture:

A
  1. Language
  2. Religion
  3. Social Structure
  4. Education
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2
Q

Informal institutions:

A

Institution represented by cultures, ethics, and norms

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3
Q

Ethnocentrism:

A

A self-centered mentality by a group of people who perceive their own culture, ethics, and norms as natural, rational, and morally right

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4
Q

Culture:

A

The collective programming of the mind that distinguishes the members of one group or category of people from another .
− Includes language, religion, social structure, and education

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5
Q

Language (Lingua Franca)

A
  • Lingua franca: A global business language
  • English-speaking countries contribute the largest share of global output.
  • Countries sharing a common language will find it easier to do business with each other.
  • Recent globalization has called for the use of one common language.
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6
Q

Religion

A
  • Religion is a major manifestation of culture.
  • Approximately 85% of the world’s population reportedly possesses some religious belief.
  • Knowledge about religions is crucial, even for non-religious managers.
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7
Q

Religion Practitioners:

A
  1. Christianity (1.7 Billion)
  2. Islam (1.6 Billion)
  3. Hinduism (1 Billion)
  4. Buddhism (500 Million)
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8
Q
  • Social structure:
A

The way a society broadly organizes its members

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9
Q
  • Social stratification:
A

The hierarchical arrangement of individuals into social categories (strata) such as classes, castes, and divisions within a society

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10
Q
  • Social mobility:
A

The degree to which members from a lower social category can rise to a higher status

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11
Q

Education

A
  • Education is an important component of culture.
  • Education can be used to maintain social stratification or to break down social barriers.
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12
Q

3 Ways to Understand Cultural Differences:

A
  1. Context
  2. Cluster
  3. Dimensions
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13
Q

Context:

A

The underlying background upon which social interaction takes place

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14
Q
  • Low-context culture:
A

A culture in which communication is usually taken at face value without much reliance on unspoken context

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15
Q

Examples of High Context Cultures:

A

China, Korean, Japanese, Arab

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16
Q
  • High-context culture
A

A culture in which communication relies a lot on the underlying unspoken context, which is as important as the words used

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17
Q

Examples of Low Context Cultures:

A

German, Swiss, Scandinavian, American/Canadian, Spanish

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18
Q

Cluster:

A

Countries that share similar cultures

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19
Q

Civilization:

A

The highest cultural grouping of people and the broadest level of cultural identity people have

20
Q

5 Hofstede Dimensions of Culture:

A
  1. Power Distance
  2. Individualism
  3. Masculinity
  4. Uncertainty Avoidance
  5. Long-Term Orientation
21
Q
  • Power distance:
A

The extent to which less powerful members within a culture expect and accept that power is distributed unequally

22
Q
  • Individualism:
A

The idea that an individual’s identity is fundamentally their own

23
Q
  • Collectivism
A

The idea that an individual’s identity is fundamentally tied to the identity of their collective group

24
Q
  • Masculinity:
A

A relatively strong form of societal-level gender role differentiation whereby men tend to have occupations that reward assertiveness and women tend to work in caring professions

25
* Femininity
A relatively weak form of societal-level gender role differentiation whereby more women occupy positions that reward assertiveness and more men work in caring professions
26
* Uncertainty avoidance:
The extent to which members in a culture accept or avoid ambiguous situations and uncertainty
27
* Long-term orientation:
Dimension of how much emphasis is placed on perseverance and savings for future betterment
28
* Ethics:
The principles, standards, and norms of conduct that govern individual and firm behavior
29
* Code of conduct (code of ethics):
A set of guidelines for making ethical decisions
30
* Ethical relativism:
A perspective that suggests that all ethical standards are relative
31
* Ethical imperialism:
A perspective that suggests that “there is one set of Ethics (with a capital E) and we have it”
32
Approaches to Managing Ethics Overseas:
* Respect for human dignity and basic rights * Respect for local traditions * Respect for institutional context
33
* Corruption:
The abuse of public power for private benefits, usually in the form of bribery
34
* Foreign Corrupt Practices Act (FCPA):
A US law enacted in 1977 that bans bribery of foreign officials
35
Strategic Responses (4):
1. Reactive 2. Defensive 3. Accommodative 4. Proactive
36
Strategic Behavior of Reactive Response:
Deny Responsibility, do less than required
37
Strategic Behavior of Defensive Response:
Admit Responsibility, but do the least that is required
38
Strategic Behavior of Accommodative Response:
Accept Responsibility, do all that is required
39
Strategic Behavior of Proactive Response:
Anticipate Responsibility, do more than is required
40
* Cultural intelligence:
An individual’s ability to understand and adjust to new cultures
41
* Acquisition of cultural intelligence passes through three phases:
(1) awareness, (2) knowledge, and (3) skills
42
− Awareness:
refers to the recognition of both the pros and cons of your “mental software” and the appreciation of people from other cultures.
43
− Knowledge:
refers to the ability to identify the symbols, rituals, and taboos in other cultures—also known as cross-cultural literacy.
44
− Skills:
are based on awareness and knowledge, plus good practice.
45
Six Rules of Thumb When Venturing Overseas:
1. Be prepared 2. Slow Down 3. Establish Trust 4. Understand the Importance of Language 5. Respect Cultural Differences 6. Understand that no culture is inherently superior in all aspects