Chapter 36 Review: Dental Office Management

Question 1

Usually the first contact the patient has with the dental office is with the…

Answer 1

Receptionist over the phone

Question 2

A fax can contain:

Answer 2

• typed or written data
• pictures
• line art

Question 3

The key to any dental office is:

Answer 3

Effective patient scheduling

Question 4

In an appointment book, a unit is usually:

Answer 4

10 to 15 minutes

Question 5

When patients can be attended to more than one at a time, this is considered:

Answer 5

• double booking

- and effective method

Question 6

The time in an appointment that is not scheduled is known as:

Answer 6

Down-time

Question 7

Most dental offices use some form of _____________ for patient filing.

Answer 7

Color coding

Question 8

The fee typically charged by the dentist for specific procedure is known as the:

Answer 8

Usual fee

Question 9

The mid range of fees charged for the same procedure in the:

Answer 9

Reasonable fee

Question 10

Items recorded on the day sheet are:

Answer 10

Charges, payment, and adjustments for the day

Question 11

Patients who are entitled to benefits under any dental plan are called:

Answer 11

Beneficiaries

Question 12

If the proposed treatment plan is sent to the insurance company to request the amount that would be paid, this is known as:

Answer 12

• predetermination of benefits

- pretreatment of benefits

Question 13

The list of amounts the carrier will pay for each service is the:

Answer 13

Schedule of benefits

Question 14

The expenses required to run the dental practice are termed:

Answer 14

Overhead

Question 15

Variable expenses, those expenses that do not remain constant are:

Answer 15

• Laboratory costs
• Dental supplies
• Dental repairs

Question 16

Dental supplies that are disposable are called:

Answer 16

Expendable

Question 17

The length of time a product can be stored until it begins to deteriorate is known as the ___________

Answer 17

Shelf life

Question 18

If the supplier cannot supply an item on the order, what is issued?

Answer 18

Back order slip

Question 19

The small amount of cash that is kept in the office for minor expenses is:

Answer 19

Petty cash

Question 20

At the end of the year, form ________ must be given to all employees so those employees can submit their federal taxes.

Answer 20

W2

Question 21

The CDT dental codes consist of a(n) _____ digit system to identify dental procedures and services a dentist provides.

Answer 21

5

Question 22

The _________________ is a record of all deposits and checks made from the account.

Answer 22

Check register

Question 23

A __________________ is guaranteed by the bank for the amount in which it is written.

Answer 23

Cashiers check

Question 24

______________ is when The patient is covered under two carriers.

Answer 24

COB (coordination of benefits)

Question 25

The non-duplication of benefits is known as:

Answer 25

Benefits-less-benefits

Question 26

The time intervals in an appointment but are normally 10 to 15 minute intervals and I described is units of time. There are _____ units in an hour using the 10 minute intervals.

Answer 26

6

Question 27

Area that a patient must sign to authorize the insurance carrier to make a payment directly to the dentist.

Answer 27

Assignment of benefits

Question 28

Two dental coverages; the primary is in first position, and the balance is normally paid by secondary insurance.

Answer 28

Dual coverage

Question 29

Items for dental coverage does not cover.

Answer 29

Exclusion

Question 30

Payment to providers on a service-by-service rather than a salaried or capitalized basis.

Answer 30

Fee for service

Question 31

Amount paid before benefits take effect

Answer 31

Deductibles

Question 32

Expenses required to run a practice

Answer 32

Overhead

Question 33

Amount of business or an office owes for goods or services

Answer 33

Accounts payable

Question 34

Total amounts receivable

Answer 34

Gross income

Question 35

The accounts payable subtracted from the gross income

Answer 35

Net income

Question 36

To submit a treatment plan to a carrier to find out what the insurance will pay on the dental services; often called pretreatment estimate

Answer 36

Predetermination of benefits

Question 37

Individual with dental insurance

Answer 37

Subscriber

Question 38

The money owed to a dental practice is called:

Answer 38

Accounts Receivable