DA 130 Ch 2 & 37 REViEW

Question 1

TRUE or FALSE

The sender of a communication cannot stimulate one’s sense of taste or smell.

Answer 1

FALSE

Question 2

TRUE or FALSE

A reassuring touch by the dental assistant is the demonstration of communication through the kin esthetic channel.

Answer 2

TRUE

Question 3

TRUE or FALSE

The communication process consists of two major components.

Answer 3

FALSE

Question 4

TRUE or FALSE

One of the components of the communication process includes a written communication called the message.

Answer 4

True

Question 5

TRUE or FALSE

The patient may form his or her first impression via telephone.

Answer 5

TRUE

Question 6

TRUE or FALSE

Communication is 80% verbal and 20% nonverbal.

Answer 6

FALSE

Question 7

TRUE or FALSE

Territoriality indicates the amount of space an individual needs to feel comfortable with others.

Answer 7

TRUE

Question 8

TRUE or FALSE

In Maslow’s hierarchy of needs, self-actualization is the most basic need.

Answer 8

FALSE

Question 9

TRUE or FALSE

When addressing a patient who speaks English as their second language, speak slowly in a normal tone of voice.

Answer 9

TRUE

Question 10

TRUE or FALSE

It is important that dental assistants avoid stereotyping individuals according to culture, customs, traditions, and beliefs.

Answer 10

TRUE

Question 11

TRUE or FALSE

Appropriate communication by the dental assistant is key to successful patient interaction.

Answer 11

TRUE

Question 12

TRUE or FALSE

A resume should be 100% accurate and truthful.

Answer 12

TRUE

Question 13

TRUE or FALSE

Practicing with a friend or family member to do a mock interview is a waste of time.

Answer 13

FALSE

Question 14

TRUE or FALSE

Be yourself during the interview process.

Answer 14

TRUE

Question 15

TRUE or FALSE

Try to leave a job on good terms if returning to this job is a possibility.

Answer 15

TRUE

Question 16

TRUE or FALSE

Dental assisting is an exciting and rewarding career.

Answer 16

TRUE

Question 17

TRUE or FALSE

When doing an employment search, the World Wide Web provides many sites for possible employment.

Answer 17

TRUE

Question 18

TRUE or FALSE

Many individuals feel comfortable in jeans; therefore, jeans are appropriate attire for an interview.

Answer 18

FALSE

Question 19

TRUE or FALSE

It is a well-known fact that the majority of patients believe one dental office for another do so because of the poor attitude of one employee.

Answer 19

TRUE

Question 20

TRUE or FALSE

A standard format for a cover letter includes the salutation directing it to whom it may concern.

Answer 20

TRUE

Question 21

The science of the mind and the reason people at the way they do is called ________________.

Answer 21

Psychology

Question 22

The communication process begins with the ________________.

Answer 22

Sender

Question 23

One of the three communication channels is ________________.

Answer 23

Auditory
Kinesthetic
Visual

Question 24

Repeating the message to the sender is which part of the communication process?

Answer 24

Feedback

Question 25

Communication is 80% ________________.

Answer 25

Non-verbal

Question 26

________________ is considered one of the most absurd and critical components of nonverbal communication.

Answer 26

Facial expression

Question 27

________________ founded A movement called humanistic psychology.

Answer 27

Abraham Maslow

Question 28

This generation is very technologically savvy and prefers that communication occur via cell phones and BlackBerry devices.

Answer 28

Echo Boomers

Question 29

When a patient feel shame, guilt, or fear, he or she may react using ____________.

Answer 29

Defense mechanisms

Question 30

A frown or schedule, the arms crossed in front of the chest, and hunched shoulders are all examples of ________________.

Answer 30

Body language

Question 31

The responsibility for credentialing dental assistant belongs to the _____________.

Answer 31

DANB

Question 32

The certification exam consist of _____ part(s).

Answer 32

Three

Question 33

There are ______ pathway(s) for an assistant to take the certification exam.

Answer 33

Three

Question 34

Which requirement is needed, regardless of pathway?

Answer 34

Current CPR card

Question 35

A dentist hired by another dentist under a contractual agreement is a(n) ______________.

Answer 35

Associate

Question 36

Any number of do too can share of building and still remain independent. This is the definition of a(n) ______________.

Answer 36

Group practice

Question 37

Dental assistant can be employed in ________________.

Answer 37

Government clinics dental supply companies dental assisting schools

Question 38

A resume and cover letter should be ______________.

Answer 38

Printed on good-quality paper

Question 39

A cover letter is a(n) ________________.

Answer 39

Introduction

Question 40

In the ______________, make every effort to use the correct name.

Answer 40

Inside address salutation list of references

Question 41

A resume should fit on ________________.

Answer 41

One page

Question 42

It is best to include information on the resume _______________.

Answer 42

In short clear detail

Question 43

When listing references on a resume, be certain of the references _______________.

Answer 43

Know they are being listed | Will give positive references

Question 44

When arriving for an interview arrive _____ before the scheduled time.

Answer 44

Five minutes

Question 45

Which type of question should be asked during an interview?

Answer 45

Description of expected job work hours expected salary

Question 46

When deciding which type of clothing to wear on an interview, choose _____________.

Answer 46

Conservative attire

Question 47

Before excepting a job, it is important to know about _______________.

Answer 47

Benefits sick days holidays

Question 48

As important as obtaining a job is, it is also _______________.

Answer 48

Important to know how to keep it

Question 49

Notification of job termination should be done at least ___________ before leaving.

Answer 49

2 weeks

Question 50

National certification can be obtained by the dental assisting national board three pathways. Which pathway requires graduation from a dental assisting program accredited by the ADA commission on dental accreditation?

Answer 50

Pathway I

Question 51

Before actually going to an interview, practice the following.

Answer 51

Speak distinctly give good eye contact practice a good handshake

Question 52

In the _______ paragraph of the letter, identify the reason for your interest in the position.

Answer 52

Second

Question 53

Searching for employment in locating open positions can be accomplished by which of the following?

Answer 53

Classified ads Dental Societies Career placement services

Question 54

Pathway ____ must meet the DANB eligibility, high school graduation, and a minimum two years with an accumulation of 3500 hours verified by the dentist employer.

Answer 54

Pathway 2

Question 55

Match Hear the entire message.

Answer 55

Listening

Question 56

Match Provide feedback.

Answer 56

Connect with another individual

Question 57

Match The message

Answer 57

Communication

Question 58

Match Receive the message

Answer 58

Transmit an idea

Question 59

Match Name, address, phone number, and marital status

Answer 59

Personal data

Question 60

Match Identify the desired goal

Answer 60

Career data

Question 61

Match List certificates, degrees, and continuing education

Answer 61

Education

Question 62

Match Accomplishments in each position held, describes skills and abilities

Answer 62

Employment history

Question 63

Match Single dentist

Answer 63

Solo

Question 64

Match Hired under contractual agreement

Answer 64

Dental associate

Question 65

Match Each dentist has equal rights and duties

Answer 65

Partnership

Question 66

Match Any number of dentists share of building and still maintain independence.

Answer 66

Group practice