Chapter 4 Flashcards
What are the five steps of the planning process?
Identify Select Design Implement Evaluate
The company officer should create an environment that fosters what?
What is the EEOC?
Equal Employment Opportunity Commission
How many weeks off in a 12 month period are employees allowed under the military caregiver leave?
What are the four common types of behaviors people exhibit when faced with conflict?
What are the 7 steps of conflict resolution?
1: Recognize the conflict
2: Determine the conflict and participants
3: Determine if violation of policies, rules, regulations
4: Determine solution
5: Determine whether to be solved individually or in a group
6: Implement resolution
7: Follow up
What are the three levels of action for Progressive Discipline?
- Preventive Action
- Corrective action
- Punitive action
What is a complaint against management by one or more personnel concerning an actual, alleged, or perceived injustice?