Chapter 4

Question 1

• Process of working through staff members to provide comprehensive care to the client.
• Planning, Organizing, Directing, and Controlling (PODC)

Answer 1

Nursing managemet

Question 2

Mental ability to view organization as a whole and understand how diff. parts are independent.

Answer 2

Conceptual skills

Question 3

Interaction with the intention to understand the pt. concern, experiences, and opinion

Answer 3

Interpersonal skills

Question 4

Proficiency in performing an act. In the correct manner with the correct technique

Answer 4

Technical skills

Question 5

Levels of skills management in nursing

Answer 5

Conceptual, interpersonal, technical (CIT)

Question 6

Levels of skill management in nursing acc. To SUMMER

Answer 6

Knowledge factors
Attitude factors
Ability factors

Question 7

Refers to: ideas, concepts or principles

Answer 7

Knowledge factors

Question 8

Refers to: beliefs, feelings, and values

Answer 8

Attitude factors

Question 9

Refers to: skills, arts, judgement, and wisdom

Answer 9

Ability factors

Question 10

Manager shows as a: symbol, facilitator, and liaison

Answer 10

Interpersonal role

Question 11

Signing of papers/docs

Answer 11

Symbol

Question 12

Hires, trains, encourages, fires, remunerates, and judges

Answer 12

Facilitator

Question 13

Link to commu., suppliers, and other orgs.

Answer 13

Liaison

Question 14

The manager directs, and involve and approved decision

Answer 14

Leadership role

Question 15

-monitors info
-disseminate info
-spokesperson /representative of the org

Answer 15

Informational role

Question 16

Decision roles

Answer 16

-entrep/innovator
-trouble shooter
-negotiator

Question 17

Involvement with constant addition or deletion of new projects

Answer 17

Entrep/innovator

Question 18

Attention to problems rising out

Answer 18

Trouble shooter

Question 19

Ranges from negotiation of an argument to negotiation

Answer 19

Negotiator

Question 20

The manager: allocates the budget, time, and info.

Answer 20

Resource allocator

Question 21

Nursing service administrative positions

Answer 21

C- chief nurse/nurse director
A- assistant chief nurse
S- supervising nurse
H- head nurse/senior nurse
S- staff nurse
N- nursing assistant

Question 22

Basic management roles

Answer 22

I- interpersonal roles (symbol, facilitator, liaison)
L- leadership roles (directs, involve and approved decisions)
I- informational role (disse. Info., monitor info., spokesperson/repre)
D- decision roles (entrep/innovator, trouble shooter, negotiator)
R- resource allocator (allocates the budget, time, and info.)

Question 23

Managerial level

Answer 23

Top-level manager: nurse director/chief nurse/assistant chief nurse
Middle level manager: supervising nurse
First level manager: head nurse/senior nurse/charge nurse/team leaders

Question 24

-looks at org. As a whole or overall operations
-coordinates internal and external operations
-makes decisions
-establish objectives
-represents org.

Answer 24

Top-level manager

Question 25

• coordinates and consults bet. Top and first level
• coordinates act.
• directs and implement act.

Answer 25

Middle level manager

Question 26

• concerned with specific unit’s work flow
• deals with immediate prob. In unit’s daily operations, w/ org. Needs, and w/ personal needs of employee
• direct care to client
• link with top and non-managers

Answer 26

First level manager

Question 27

Why managers fail to plan effectively?

Answer 27

K- lack of knowledge regarding the philosophy, goals and obj. Of agency
U- lack of understanding regardinb the significance of the planning process
T- lack of time management
C- lack of confidence
F- fear

Question 28

Steps in management

Answer 28

P- planning
O- organizing & staffing
L- leading (directing)
E- evaluating (controlling)