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Flashcards in Chapter 4 Deck (34)
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1
Q

When a product service is designed:

A

detailed characteristics, how the product/service can be produced/delivered, produced/delivered determines design of production/delivery system

2
Q

Sources of Product/Service Innovation

A

Customers, managers, marketing, operations, engineering, R&D

3
Q

Technical and Economic Feasibility

A

determine advisability of establishing a project, if favorable engineers prepare an initial prototype

4
Q

Prototype Design

A

design exhibits the basic form, fit, function, and will not be identical to the production model

5
Q

Performance Testing

A

testing and redesign of the prototype continues until it is satisfactory

6
Q

Marketing Sensing/Evaluation and Economic Evaluation

A

demonstrations to customers, market test, market surveys. Evaluation of production volume, costs, and profits. Then production design phase

7
Q

Design of Production Model

A

production model will not be the final design, will undergo changes

8
Q

Market Performance

A

should exhibit low cost, reliable quality, performance, ability to be produced in desired quantities

9
Q

Continuous Modification

A

adapt to changing market conditions, production technology, manufacturing improvements

10
Q

New Products to Market Faster

A

speed, tools, and technology

11
Q

Value Analysis

A

design features are examined in terms of their cost/benefit value

12
Q

Ease of Production

A

manufacturability

13
Q

Specifications

A

precise information about the characteristics of the product

14
Q

Tolerances

A

minimum and maximum limits that allows the item to function per design

15
Q

Standardization

A

reduce variety among a group of products or parts

16
Q

Simplification

A

reduces or eliminate the complexity of a part or product

17
Q

Quality

A

determined by the customer’s perception of the degree of excellence of the product or service characteristics

18
Q

Vertical Integration

A

amount of the production and distribution chain that is brought under the ownership of a company

19
Q

Decision of Integration

A

based on cost, availability of capital, quality, technological capability, and more

20
Q

Strategic Outsourcing

A

outsourcing of processes in order to react to quicker changes in customer needs, competitor actions, and technology

21
Q

Product Flexibility

A

ability of the production system to quickly change from producing one product to another

22
Q

Volume Flexibility

A

able to quickly increase or reduce volume of a product/service produced/delivered

23
Q

Advantages of Automation

A

improves product quality, flexibility, and reduces labor and related costs

24
Q

Disadvantages of Automation

A

equipment is expensive, integration can be difficult

25
Q

Old Viewpoint

A

high quality products must be made in small batches by experts

26
Q

New Viewpoint

A

high quality products can be mass produced using automation

27
Q

Product Focused

A

lower labor skill, reduced worker training, reduced supervision

high initial cost, low product flexibility

28
Q

Process Focused

A

high product flexibility, lower initial cost

higher labor skill, more worker training, more supervision, more complex planning and controlling

29
Q

Cellular Manufacturing

A

organization of the shop floor into cells

30
Q

Quasi-Manufacturing

A

production of goods take place along a production line

31
Q

Customer-as-Participant

A

services may be standardized or customized, high degree of customer involvement

32
Q

Customer-as-Product

A

personal attention to customer, customized service, high degree of contact

33
Q

Assembly Chart

A

Gozinto Charts, macro-view on how materials are united

34
Q

Process Charts

A

details how to build a product at each process