Chapter 4,5,6

Question 1

3 layers of diversity

Answer 1

1. Personality
2. Internal dimension
   - race, age, gender
3. External dimension
   - income, work, education, habits

Question 2

Ethnocentrism

Answer 2

A belief that your culture is superior to others

Ex. Company has “employee of the month” to motivate other workers

Question 3

Stereotyping

Answer 3

A generalization about a group of people that oversimplifies their characteristics

Ex. All Asians are smart
Women are better at being second hand (not boss, but secretary)

Question 4

Prejudice

Answer 4

A negative attitude about other people based on faulty and inflexible stereotypes

Ex. Reflect bad on group if spokesmen hired wasn’t college grad

Question 5

Discrimination

Answer 5

The act of excluding people who are different from opportunities granted to others

Ex. “We don’t want Big or ugly girls on the cheer team”

Question 6

BIG 5

Answer 6

Extraverison
Agreeableness
Conscientiousness
Emotional stability
Openness to experience

Question 7

Extraverison

Answer 7

Outgoing
Talkative
Sociable

Opposite
Introversion

Question 8

Agreeableness

Answer 8

Cooperative
Friendly
Trusting
Flexible

Opposite
Disagreeableness

Question 9

Conscientiousness

Answer 9

Self disciplined
Organized
Hard working
Responsible

Opposite
Carelessness

Question 10

Emotional stability

Answer 10

Calm
Poised
Secure

Opposite
Neuroticism

Question 11

Openness to experience

Answer 11

Imaginative
Curious
Broad minded

Opposite
Closed to experience

Question 12

Myers-Briggs (MBTI)

Answer 12

The ways in which people prefer to use their minds, specifically, the way they perceive and the way they make judgments.

Question 13

Myers-Briggs Indicators

Answer 13

Extrovert vs. introvert
- focuses outward vs. focus inward

Sensor vs. intuitive
- focuses on detail vs. focus on big picture

Thinker vs. feeler
- task oriented vs. people oriented

Judger vs. perceiver
- values organization vs. values flexibility

Question 14

Leader & Leadership

Answer 14

Leader
The title given to a person

Leadership
The actions a leader takes to help group members achieve a common goal

Question 15

Designated Leader

Answer 15

Someone selected by group members or by an outside authority

Question 16

Emergent lleader

Answer 16

Someone who gradually achieves leadership by interacting with group members and contributing to the achievement of the groups goal

Question 17

Democratic leader

Answer 17

Promote the interest of the group members and practice social equality

Question 18

Dialectic

Answer 18

is a discourse between two or more people holding different points of view about a subject but wishing to establish the truth through reasoned arguments.

Leadership and followership

Question 19

Laissez-fair leader

Answer 19

Let’s the group take charge

Question 20

Leadership theories

Answer 20

Trait theory
- you have it or you don’t
Styles theory 
- groups specific leadership traits into distinct style
Situational 
- matching leaders and jobs
Functional
- what do good leaders do

Question 21

Fielders contingency

Answer 21

Leader-member relations
Task structure
Power

Question 22

Leader-member

Answer 22

Affect the way a leader mobilizes a group towards its goal

Are the friendly, loyal, acceptive?

Question 23

Task structure

Answer 23

Requires leaders to analyze the structure of the task

Ranges from disorganized and chaotic to highly organized and rule driven

Question 24

Power

Answer 24

The ability or authority to influence and motivate others

Question 25

Member readiness

Answer 25

The extent to which group members are willing and able to work together in order to achieve a common goal

Question 26

Four stages of Readiness

Answer 26

Telling stage - low readiness - unable, unwilling Selling stage - moderate - unable, but willing Participating stage - moderate to high - able, but unwilling Delegating stage - high - able and willing

Question 27

5M Model

Answer 27

``` Model leadership Motivate members Manage group process Make decisions Mentor members ```

Question 28

Verbal communication

Answer 28

Focuses on how you use words and language

Question 29

Non verbal communication

Answer 29

Message components other than words that generate meaning

Question 30

Codeswitching

Answer 30

The ability to change from the dialect of your own cultural setting and adopt the language of the majority in particular situations At work vs. at home

Question 31

Group interaction through facial expression

Answer 31

Eye contact -tells when others want you to speak Facial cues - smiling, calm