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Flashcards in chapter 4 Deck (48):
1

A company typically devides its resources into what four categoies

human
technological
financial
physical (building/machinary)

2

what does HR management typically oversee in a company?

corporate hiring
training
developing
retaining valued employees

3

what is the typical responsibilities for HR? (6)

plaining
recruitment and selection
training and development
performance evaluation
compensation and employee benefits
compliance activities

4

what is human resource planning?

the identification and evaluation of the human resource requirement needed to meet organizational goals.

5

What two parts make up HR planning?

1. projecting a company's need for qualified employees
2. determining the number of qualified people who are now or may soon be available for employment

6

name 6 internal factors that inpact human resources planning?

-employee turnover rate
- skills, abilities, and performance levels of current employees
- current and projected financial condition fo the insurer
-new products or company initiatives that require changes in or additions to current staffing
-new technology
-changes in organizational structure

7

name 5 external factors that impact human resources planning

1. economy
2. political environment
3. laws and regulations
4. demographics
5. demand for products and services

8

when planning for international operations, a corporation must decide how to staff their new employees. what are the 3 options?

1. home-country staffing
2. host country staffing
3. third-country national,

9

what is outsourcing?

the process of paying external specialists to handle specified business acitivities instead of using an organizations own employees or process to perform those activities.

10

What are 5 draw backs one should consider before outsourcing?

1. can we pertform the operations effectively, efficiently, and cost-effectively ourselves?
2. how urgent is a new operation
3. is start up capital readily available?
4. how necessary is it to control all aspects of the operation?
5. what, if any, complications do we expect from using a service provider?

11

What is a skill inventory?

a database that contains information abou tthe education, traning and work experience of each employe. This helps identify a persons qualifications and potential for job postings.

12

what is succession planning?

process of identifying possible replacementds within a compnay for impportant jobs. involves looking at current performance levels and promotion potential.

13

define recruitment

the process of indentifying and attracting job applicants who are capable of performing the duties of a particular position.

14

what are the four benefits from internal recruitment?

1. current history with the insurer.
2. less expensive than external recruitment
3. boost morale.
4. requires less training than external recruitment

15

what is group think?

a phenomeon in which the members of a group stress conformity and unanimity to the point where alternative courses of action are ignored. - a feared consequence of continuous internal replacement

16

whats a benefit to external replacement

offers new insight and ideats to help an organization avoid groupthink.

17

What is a job posting?

involves publicizing the availability of a job and the job;s requirements to all current employees of the organizatin either thorugh a company's intranet or other method of communication.

18

what are the 5 most common methods for external recruititng?

1. placing help-wanted ads
2. listing open positions on the company's external website
3. contracting with private employement agentcies
4. conducting job fairs and searches at educational institutions
5. following up on referrals,

19

what information is typically requested on an application from the applicant?

1. contact information
2. date to begin work
3. education and trainning
4. foreign language
5. work history
6. personal references

20

what is the typical flow chant for the selection process of a new employee hire?

applications> screening interniews > pre-employement tests > employement interviews > background checks/ drug tests > hire

21

what is a screening interview?

usually done over the phone, but is a series of questions intended to determine if the job applicant's qualifications, work experience, and needs are appropriate for the job.
- Narrows the search

22

what is validity, in terms of a pre-employment testing ?

the degree at which a test is correlated with job-related skills of behavious

23

what is the reliability of a pre-employement testing?

it refers to the likelihood that an applicant would achieve similar results on repeated administrations of the same or equivalent test.

24

name 3 categories of pre-employment tests?

aptitude tests
performance tests
behaviour test

25

what is an aptitude tests?

cognitive abilities tests- attempts to determine a job candidate's interlligence level and reasoning ability by evaluating how well the candidate can do such things are remembering details, solving problems, and understanding and using words correctly.

26

define a performance test

job skills test- it evaluates how well an applicant has mastered the specific skills needed to perform well in a particular position

27

define a behavioral tendencies test

personality test- attempts to discover a job applicant's typical job behavior such as: is the person a team player? can they remain calm? are they honest?

28

define an employment interview?

provides a manager with the opportunity to decide whether the candidate is qualigied for and suited to do the job.
- presents the +ve and -ve of the job and applicant.

29

define in general terms: employee training

an activity directed toward learning, maintaining and improving the skills necessary for meeting organizational goals.
- prepare employees.

30

simply define employee development?

goes above trianing, and helps employees increase their general knowledge and skills.

31

What 3 opportunities come from employee development?

1. gain new knowledge
2. learn new skills
3. supplement existing knowledge and skills.

32

define orientation

the process of introducing a new employee to an organization's procedures, policies, cultures and other employees.

33

define on-the-job training, and just name the two types

an employee learns by performing real work in the actual work environment. There are two kinds, mentoring and job rotation

34

how does one mentor, in terms of on-the-job training?

a less experienced employee works with a more experiences employe (mentor). they answer questions, offer advise, and provide general guidance.

35

how does job rotation work, in terms of on-the-job training?

an employee moves periodically from one job to another, staring in each job just long enough to learn how to perform the job and how it relates to other jobs in the company.

36

what is classroom training?

an instructor lectures to a group of employees, leads the group discussion or directs the group members as they do various exercises such as role playing.

37

what is self-study training?

requires the trainee to work independently- using training materials in the form of textbooks, computer software programs, or web-based programs.

38

what is performance evaluation, and what are its 3 goals?

is a formal process of reviewing and documenting an employees job performance with the primary goal of
1. ensuring adequate performance,
2. continually improving performance.
3. determining whether the employee qualifies for an increase in compensation or a promotion.

it measures the employees actions against performance std and are part of the insurers control process.

39

Name 3 duties of the performance evaluation process

1. establishing performance goals
2. monitoring employee performances
3. reviewing employee performances.

40

Define compensation

an employers payment of money to an employee for work performed.

41

what are the 5 primary types of compensation methods most used by insures?

1. hourely wage
2. annual salary
3. commissions
4. bonuses
5. profit-sharing

42

what is typically included with employee benefits?

1. paid time-off vacation
2. life, health, vision and dental insurance
3. returement pensions and RRSP.
4. employee services (daycare, fitness)
5. governement required benefits,

43

state the purpose of the fair labor standards act (FLSA)

sets a minimum hourly wage an employer must pay. `

44

state the purpose of the employee retirement income security act (ERISA)

requires that employers inform their employees about their pension and certain other benefits in a manner that the average employee can understand.

45

what is the purpose of the Occupational safety and Health Administration (OSHA)

it develops and enforces mandatory job safety and health standards to reduce safety hazards and health hazards in the workplace.

46

the government may have in place, laws that regulate the separation of employees from an employer. Define separation

occurs when an employee leaves a company as a result of resignation, layoff, retirement or discharge.

47

what is a layoff?

results when a compnay has no work for an employee to perform because the employees position has been eliminated or the company is not operating at full capacity.

48

what is a discharge?

occurs when an employer permanently terminates the employment relationship for cause, including the employees poor performance of the employees failure to follow company policies or procedures.