Chapter 4

Question 1

Why is listening important?

Answer 1

builds relationships
gain and understand info
evaluate accuracy
enjoyment
help with problems

Question 2

Listening Process

Answer 2

Attention, Interpretation, Evaluation (critical listening), Responding, Storing and Retrieving

Question 3

Engaged Listending

Answer 3

enhances communication as transaction, enables deeper understanding

Question 4

DisEngaged Listending

Answer 4

not really listening

Question 5

Relational Listening requires thinking about…

Answer 5

how messages affect your relationship with another person

and how you relationship with another person affects messages

Question 6

Environmental Ditractions

Answer 6

self explanatory

Question 7

Medium DIstractions

Answer 7

limitation or prolems of the technogoloy or media being used to listen- cell service, skype failing, ext

Question 8

Source Distractions

Answer 8

the sources appearance or voice (mole on someones face)

Question 9

Factual Diversion

Answer 9

to focus on little details and miss the bigger picture

Question 10

Semantic Diversion

Answer 10

to be distracted by words that you are unfamiliar with or have a negative connation with

Question 11

Content (presentational listening)

Answer 11

when you focus on factual meaning and dont take into consideration relationships and context

Question 12

Selective listening

Answer 12

shut off view points that are not parallel with your own

Question 13

egocentric listening

Answer 13

to focus on your own response rather than the other persons

Question 14

Experiential Superiority

Answer 14

to not listen to others because you believe you know more than them

Question 15

Status of the other

Answer 15

you feel they are insignificant

Question 16

past experience with the other

Answer 16

they are always wrong or right

Question 17

message complexity

Answer 17

you get lost and give up

Question 18

How to improve your listening in the listening process- attention

Answer 18

recognize distractions and focus on content
clear purpose in mind
pay attention to “how” somethign is said
give yourself reason to listen

Question 19

How to improve your listening in the listening process- interpretation

Answer 19

prepare ahead of time
relate what the speaker says to what you already know
use time and differential speaking and processing to focus on content and structure

Question 20

How to improve your listening in the listening process- analyzing and evaluation

Answer 20

judge info
identify loaded language
? adequacy and accuracy
separate facts from inferences and evaluations
be aware of responding emotionally
be aware of biases and withhold judgement

Question 21

How to improve your listening in the listening process- responding

Answer 21

reflect what you heard
you cannot communicate
see things from perspective of the sender
respond to what is said and what isnt said

Question 22

How to improve your listening in the listening process- retention and retrieval

Answer 22

decide what needs to be stored
mentally rehearse and review ideas
use mnemonic devices

Question 23

Reflecting

Answer 23

paraphrasing what someone said to clarify understanding

Question 24

relational listening

Answer 24

recognizing, understanding, and addressing the inter connection of relationships and communication

Question 25

plausibility

Answer 25

the extent to which the message seems legitamate

Question 26

consistency

Answer 26

concerns whether the message is free of internal contradiction and in harmony with the information you already know

Question 27

verifiablity

Answer 27

information being provided can be confirmed by other sources or means

Question 28

fallacious arguments

Answer 28

arguments that seem legit but are actually based on faulty reasoning

Question 29

argument against the source

Answer 29

when the source of the message, rather than the message, is attacked itself

Question 30

appeal to authority

Answer 30

when credibility in one area is used to support another... im a doctor and i know how to tile your bathroom

Question 31

appeal to people (bandwagon appeal)

Answer 31

something is good because everyone agrees with it

Question 32

appeal to relationships

Answer 32

relationships are used to justify actions- "could you be a friend and give me a ride to the libs?"

Question 33

Post Hoc Ergo Propter Hoc

Answer 33

somethign is caused by whatever happens before it

Question 34

Cum hoc ergo propter hoc

Answer 34

if two things happen at the same time then they happened because of each other

Question 35

hasty generalization

Answer 35

when a conclusion is absed on a single occurence or insufficient data and sample size

Question 36

Red Herring

Answer 36

use of another issue to divert attention

Question 37

False alternative

Answer 37

toprovide two options one of which is very bad

Question 38

composition fallacy

Answer 38

parts are the same as the whole

Question 39

Division Fallacy

Answer 39

Whole are the same as the parts

Question 40

equivocation

Answer 40

relies on ambiguities to make an argument