Chapter 4 - Business Analysis Process Model Flashcards by Sarfaraz Khan

What are the six stages of Isaksen and Treffinger problem solving model?

Mess finding
Data finding
Problem finding
Idea finding
Solution finding
Acceptance finding

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What is Mess finding concerned with?

Complexity of the problem situation.

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What is Data finding?

Identifying where information can be quantified and supporting data obtained.

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What is Problem finding?

Identifying the real problem and not just symptoms

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What is idea finding?

Generating ideas of how to solve the problem.

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What is Solution finding focussed on?

Ideas that can provide solutions

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What is Acceptance finding?

Gaining business acceptance of the solution.

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What are the stages of the Business Analysis Process Model?

Investigate situation
Consider perspectives
Analyse needs
Evaluate options
Define requirements

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What is OSCAR used to remember?

Terms of reference within a project.

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What is the procedure for investigating a problem situation?

Study background material

Carry out initial investigation with stakeholders

Document results of the investigation

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What are the inputs to investigating a problem situation?

Terms of reference

MOST

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What are the outputs from investigating the problem situation?

View of existing business situation

List of issues/problems

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What techniques may be used to investigate the problem situation?

Interviews, observations, workshops

Quantitative: surveys, sampling, document analysis

Rich pictures

Mind maps

Spaghetti maps

Fishbone diagrams

Business process models

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What is business activity modelling used for?

Analysing stakeholder perspectives by considering the business activities required to fulfil a particular perspective.

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What are the objectives of considering stakeholder perspectives?

Uncover stakeholder values and beliefs

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What is the procedure for considering perspectives?

Identify stakeholders

Investigate values, beliefs, priorities

BAMs

Explore and resolve conflicts

Consensus BAM

What are the inputs to considering stakeholder perspectives?

Terms of reference

MOST

Identified stakeholders

What are the outputs of considering stakeholder perspectives?

Power/interest grid

Stakeholder perspectives

BAMs

Consensus BAM

What are the techniques for considering stakeholder perspectives?

Investigation and negotiation

Stakeholder identification and analysis

CATWOE

BAM

What is the focus of the Analyse Needs stage of Business Activity Process Model?

Identify where improvements can be made to the business system.

What is Gap-Analysis?

Current system is compared with desired system to understand what needs to change

What are the inputs to the Analyse Needs stage?

Consensus BAM

View of existing business system

Business values and MOST

What are the outputs of the Analyse Needs stage?

Identified areas of weakness

As is and to be process models

List of potential improvements

What techniques are used during the Analyse Needs stage?

Gap analysis

Activity analysis

Business process modelling

What is the objective of the Evaluating Options stage?

Collect together range of potential changes

What is the procedure for Evaluating Options?

Identify range of options Explore acceptability and reduce shortlist Develop and document each option in detail, considering business, technical and financial feasibility of each Develop business case and recommendations

What are the inputs to the Evaluate Options stage?

Project initiation document Business values and MOST List of potential improvements to the business system

What are the Outputs to the Evaluate Options stage?

Shortlist of business options Business case

What techniques are used in the Evaluate Options stage?

Business options identification Cost-benefit Analysis Impact analysis Risk analysis

What is the objective of the Define Requirements stage?

Produce well-formed requirements document

What is the procedure for the Define Requirements stage?

Elicit and analyse business requirements Document and manage the requirements Validate documented requirements

What are the inputs to the Define Requirements stage?

Project initiation document Selected option Business values and MOST

What are the outputs from the Define Requirements stage?

To be process models Job definitions Revised organisation structure Validated requirements document

What are the techniques used at the Define Requirements stage?

Business process modelling Job design Investigation techniques Requirements elicitation, analysis and validation Requirements documentation IT systems modelling techniques

What is the procedure for the Delivering Requirements stage?

Decide lifecycle and approach Design and develop business change solution Support planning and implementation Review predicted benefit Identify actions to realised the benefits

What are the Inputs to the Deliver Changes stage?

Business change process IT software solution Business Case

What are the outputs to the Deliver Changes stage!

Business Change plan Comms plan Training approach/materials Revised job roles Benefits plan Benefits review Doc

What are the techniques used during the Deliver Changes stage?

Use case descriptions Decision tables State charts Benefits planning