Chapter 4: Communicating Effectively Flashcards
1
Q
Components of Emotional Intelligence
A
- self awareness
- self regulation
- motivation
- empathy
- social skills
2
Q
Communication: Interpersonal Interviewing Mass Nonverbal
A
- the sending and receiving of messages between people
- conversation with a purpose
- messages sent to many
- signs, gestures, body language
3
Q
Communication:
Organizational
Small Group
2-Way
A
- messages move up and down levels
- > 3 communicate to influence one another
- messages move freely back and forth form one person to another
