Chapter 4- Community Relations and Risk Reduction

Question 1

What is Community Risk Reduction? (p.117)

Answer 1

process to identify and prioritize local risks, followed by the integrated and strategic investment of resources to reduce their occurrence and impact

Question 2

What are the methods of of risk reduction? (6) (p.118)

Answer 2

1. Identify risks
2. Prioritize risks
3. Develop strategies and tactics to mitigate risks
4. Prepare the CRR plan
5. Implement the CRR plan
6. Monitor, evaluate, and modify the plan.

Question 3

What are the Five Es of prevention? (p.118)

Answer 3

1. Education
2. Engineering (smoke alarms, car seats)
3. Enforcement (fire codes)
4. Economic incentives (tax credits for sprinkler systems)
5. Emergency response

Question 4

What is a risk assessment? (p.119)

Answer 4

is the identification and prioritization of potential and likley risks within a particular community.

Question 5

What are the 6 strategies of implementation of the Cimmunity Risk Reduction CRR? (p.119)

Answer 5

1. identify and allocate resources
2. prepare timeline with milestones
3. assign responsibilities
4. commnicate goals and expectations
5. monitor progress
6. make adjustments as necessary

Question 6

What is the difference between customer service and customer satisfaction? (p.122)

Answer 6

customer service fixes problems, customer satisfaction focuses on meeting customer’s expectations.