Chapter 3- Leading a Team Flashcards
What do the bugles fire officers wear represent?
the ability to communicate effectively.
How does a fire officer influence people to complete tasks? (3)
be skilled at:
- communicator
- active listener
- fire- ground commander
How does a fire officer meet his supervisory responsibilities? (3)
- make effective decisions
- properly assign tasks
- understand grievance process
How does a fire officer develop members? (3)
- effective skill training
- evaluation of competence
- address member- related propblems
When is succesful communication achieved?
when 2 people can exchange information and develop mutual understanding.
What are the parts of the communication cycle? (5)
- Message
- Sender
- Medium (with noise)
- Receiver
- Feedback
What is the message?
- contains only information to be conveyed; does not have to be only written or spoken
- can be physical experessions (ex. facial expressions)
Who is responsible for the receiver properly understanding the message?
the sender
What may influence interpretation of sender’s message? (4)
- tone of voice/ facial expression
- body language
- mannerisms
- other nonverbal clues
What is the Medium?
the method used to convey the info from the sender to the receiver
How does medium influence importance of message?
posting note on bulletin board (not super important) vs. announcing message at roll call (important)
What is environmental noise?
physical/ sociological condition that interferes with message
What are examples of environmental noise? (3)
- physical noise- background sounds, conversations
- visual distractions
- distracted receiver (thinking about something else)
What are examples of sociological environmental noise? (2)
- prejudice
2. Bias
How to minimize sociological environmental noise? (8)
- do not struggle for power
- be firm and clear about important matters
- keep emotions in check
- be aware of tone of voice and work selection
- do not assume reeiver has understood message (encourage questions)
- seek feedback
- provide appropriate level of detail
- watch out for conflicting orders
What is the receiver’s responsibility?
to capture and interpret the information as intended by sender
What does feedback do?
completes the communication cycle by confirming receipt and verifying receiver’s interpretation of message
- receiver should repeat key points of sender’s message
How can active listening be achieved? (3)
- good eye contact
- alert body posture
- frequent use of verbal engagement
How can one improve listening skills? (5)
- don’t assume anything
- don’t interrupt
- try to understand the need
- look for real reason person wants your attention
- do not react too quickly
What are key points of emergency communications? (8)
- be direct
- speak clearly
- use normal tone of voice
- hold radio 2” (5cm) from mouth
- allow for delay after keying mic
- use plain English rather than “10codes”
- use common terminology
- avoid noisy environments
What should Initial Report to Dispatch include? (8)
- identify apparatus arriving at scene
- brief description of incident situation
- obvious conditions (working fire, multiple victims, etc)
- brief description of action to be taken
- declaration of strategy to be used (offensive/ defensive)
- est. command
- obvious safety concerns
- request/ release resources as req’d
What is C-A-N report? (3)
C- Conditions: smoke/ heat, obstacles, what is burning
A- Actions: primary search, finishing assigned objective
N- Needs: tools/ equipment, urgent assistance, ventilation
What is a good practice of delivering a radio report? (5)
- think first
- position the mic
- depress the key
- take a breath
- send concise, specific message
What areas does fire officer need to keep chief officer informed of? (3)
- progress toward performance goals and project objectives
- matters that may cause controversary (conflicts between shifts, disciplinary issues)
- attitudes and morale
