Chapter 4: Introduction to financial products & Customer needs Flashcards

1
Q

Name and explain the broad categories of benefits

Give an example of each

A
  • Predictatble - Benefits on events that are predictable in time - Retirement benefits
  • Unpredictable - Benefits that are unpredictable, both in timing and whether they will occur - benefits on natural disasters
  • Time - Benefits that are certain to occur, but unpredictable in time - Death
  • Accumulations - Benefits on the accumulation of funds and capital - Pensions
  • Immediate - Benefits for immediate consumption
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2
Q

State the types of provision

Give an exmple of each

A
  • Social security – SASSA, UIF
  • Schemes – medical aid, pensions
  • Transactions – Bank deposits
  • Financial products – Unit trust
  • Contracts – Insurance
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3
Q

What is a means test

What can it be based on

A

An assessment to determine eligibility for benefits. Can be based on:
* The Income that a person earns
* The assets of a person
* Can be both

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4
Q

What is political risk?

A

The state might change or withdraw state benefits in the future

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5
Q

Give examples of state benefits

A
  • Medical care
  • Housing support
  • Income support
  • Child support
  • Retirement pensions
  • Long-term care support
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6
Q

Describe insurance products

A
  • In return for a single payment (or series of payments)
  • the provider pays an agreed amount(or series of amount)
  • that start or end on the occurence of a pre-specified event
  • The event may happen to an individual, the individual’s property or 3rd party
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7
Q

Describe reinsurance products

A
  • An insurer might not want to take on all the risk it accepted from its policyholders
  • And thus cedes some of them to an reinsurer
  • And pays the reinsurer an agreed premium
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8
Q

Describe pension products

A

A pension involves an accumulation of funds, which are paid off at a later event. The event can be
* Death
* Retirement
* Withdrawal

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9
Q

Describe benefit schemes

A

Similar to pension schemes in tax and legal structure, but may procide a different type of benefit. Example:
* Medical
* Unemployment
* Disability

Contributions are made by memebers and may be compulsory (UIF)

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10
Q

Describe Investment schemes

A

An individual pays a payment or series of payments with the expectation of a higher amount at a future date

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11
Q

Describe derivatives

A
  • A financial asset that derives its value from another financial asset
  • Can be used to pass risk to a 3rd party
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12
Q

Name the principles of insurance and pensions that impact the design of products and benefits

A
  • Risk pooling
  • pre-funding of the risk
  • The existence of an insurable interest
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13
Q

Explain what is an insurable interest

A
  • In many countries, a risk is only insurable if the insured has financial interest in the insurance – excess is an example
  • This is done to prevent moral hazard (define it ), fraud or some other crime
  • Individuals are assumed to have financial interests in their own lives and their dependents’ lives
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14
Q

Explain pre-funding

A
  • Individuals or corporate bodies need to set money aside in advance for an uncertain event
  • Takes into account the traditional: Prob x Amount x timing
    The individual will also have a risk tolerance – how comfortable they are with the probability of their desired outcome not occurring
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15
Q

Describe pooling of risk

A
  • Individuals may pool their finances
  • Lead to more cost effective provision than for each individual making their own provisions
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16
Q

Describe retirement communities

A
  • Example of pooling of risk
    o Trade union
    o Employee association
    o Community or religious association
17
Q

What is microinsurance

A

Insurance products that offer coverage to low income households
Usually provides basic benefits at a low premium

18
Q

Describe ways to establish a customers’ needs

A

Logical – Systematically and carefully working out what needs a customer has and fitting products to these needs.
Emotional – More on what the individual feels is needed

19
Q

Give the name and steps to the logical approach

A

Called fact find (PEBA)
* Establishing a customers needs
* Analysing them
* Prioritising them
* Fitting the benefits provided for those needs

20
Q

Differentiate between a current need and a future need

A

Current need – Has an immediate effect on the customer’s circumstances
Future need – Relates to a customers’ future aspiration

21
Q

What is a vulnerable consumer

A

Someone who, due to their personal circumstances, is especially susceptible to detriment, particularly when the firm is not acting with appropriate levels of care

22
Q

State situations that vulnerability can arise from

A
  • H ealth status poor
  • I ncome low
  • S ecurity (financial) limited due to low earnings and low savings
  • A cess to advice (limited)
  • F inacial knowledge limited
  • E ducation levels low