Chapter 42- Communication Flashcards Preview

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Flashcards in Chapter 42- Communication Deck (11):
1

One way communication?

Simplest form, usually an order where the recover had no need to reply

2

Two way communication?

Involves both a sender and a receiver of information

3

Formal communication?

How business communicate, usually using agreed rules or procedures

4

Informal communication?

No established rules, would usually take place outside the business

5

Open communication?

The use of language that will be understood by the vast majority of the the county, free of technical language

6

Closed communication?

A business may have its own language for activities that will not be understood by anyone outside the business

7

Vertical communication?

Communication from management being passed down to employees

8

Horizontal communication?

Involves communication between people on the same level of organisational structure

9

Chain communication?

Communicated vertically, formal.

10

Wheel communication?

Had a leader that all communication goes through

11

Circle communication?

Takes place between employees on the same level of hierarchy