Chapter 5

Question 1

Which of the following is defined as a psychological response to demands for which there is something at stake and coping with those demands taxes or exceeds a person’s capacity or resources?

Answer 1

stress

Question 2

The transactional theory of stress deals with

Answer 2

primary and secondary appraisal of stress.

Question 3

_____ refer(s) to the lack of information regarding what needs to be done in a role, as well as unpredictability regarding the consequences of performance in that role.

Answer 3

Role ambiguity

Question 4

_____ refers to the nature of the obligations that a person has toward others.

Answer 4

Work reponsibility

Question 5

_____ refer(s) to the behaviors and thoughts that people use to manage both the stressful demands that they face and the emotions associated with those stressful demands.

Answer 5

Coping

Question 6

The two major types of social support are

Answer 6

instrumental and emotional.

Question 7

________ is the emotional, mental, and physical exhaustion that results from having to cope with stressful demands on an ongoing basis.

Answer 7

Burnout

Question 8

Attempts to reduce stressors in the workplace are most beneficial when focused on ______ stressors.

Answer 8

hindrance

Question 9

____________ are stressful demands that are perceived as opportunities for learning, growth, and achievement.

Answer 9

Challenge stressors

Question 10

A majority of all ______ are attributable to stress-related causes.

Answer 10

doctor visits