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1

For communication to occur, what three things must take place

1-a sender must transmit information
2-Hey receiver must accept and understand the information
3-The receiver must indicate that information was understood

2

What is meant by communication being a two-way street

Information is to flow back and forth during the communication process with both the sender and receiver transmitting and receiving

3

Whose job is it to ensure communication occurs

When a sender communicates information, it is incumbent upon the sender to ensure the receiver really understands what is been communicated

4

What are the links of the communication loop

Stimulant
information bin
sender
vehicle
direction
receiver

5

Stimulant

Starts the communication process

6

Information bin

Any resource a sender can use to develop details of the communication

7

Sender

Person or link in the communication loop who will transmit information to an intended receiver

8

Vehicle

Medium selected by a sender which can be verbal, written, physical signs, or any combination

9

Direction

Is the message being sent to a supervisor, down to a subordinate or laterally to the public or a colleague

10

Receiver

Person or link in the communication loop who receives information from a sender

11

Name the obstructions to the communication process

Listening Failure, Prejudice and Bias, Status Intimidation, Imprecise Language, Bad Timing, Personal attitudes and perceptions, Selective listening, Sifting, The critical boss, Premature conclusions, Bottlenecks, Static

12

Listening Failure

Most frequent obstructionto communication

13

prejudice and bias

preconceived notions about participants will influence how and waht is communicated

14

status intimidation

rank or position creates gaps between sender and receivers and more attention is given to the postition of the person thatn the message

15

Imprecise language

improper use of words or signals. The sender must make certain his statements are clear not only to him but also to teh receiver.

16

bad timing

communication should be postponed if sender or receivers ar temporarily distracted or otherwise not prepared to communicate

17

personal attitudes and perceptions

a receiver may try to avoid anything that blocks his personal goals. therefore, any communication that he perceives as interfering with these goals will not be received.

18

selective listening

people like to hear what pleases them, and they tend to block out that which they do not like.

19

Sifting

also called filtering, the process whereby a sender has received information along the loop, but sifts before sending it along.

20

the critical boss

when a boss constantly critiques everything a subordinate says, subordinates tend to become noncommittal and leave themselves an out in everything they say.

21

permature conclusions

when receivers feel they know what is going to be communicated even before the facts are made available

22

bottlenecks

the transmission of to much information.

23

static

distractions in the surrounding environment that interferes with sending and receiving information.

24

What are teh principals of effective communication

Know your Objectives
Choose your language
Consider the environment
Rehearse
Know your spoken and unspoken messge
Role Play
Feedback
Hypocrisy
Don't over communicate
Listen

25

Know your objectives

the sender should clarify in his own mind what he wants to communicate

26

choose your language

once teh objectives have been clarified, the language and overall tone should become evident

27

consider the environmetn

consider where teh communication is taking place. Is it appropriate or should the communication be moved elsewhere.

28

Rehearse

ask others if what you are going to communicate is appropriate and clear

29

know your spoken and unspoken messge

words themselves account for only 7% of all communication. A good communicator must be sensitive to what he's saying both verbally and physically.

30

Role play

the sender should put himself in the role of the receiver and ask himself how he would feel if he were to receiver the message.