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Flashcards in Chapter 5 & 6 Deck (18)
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1
Q

6 steps to Resolving ethical dilemmas

A
  1. Identify the problem
  2. Identify potential issues involved
  3. Review profession’s ethics and laws
  4. Evaluate potential action
  5. Obtain consultation
  6. Determine best course of action
2
Q

Steps to take when making a decision that involves an ethical dilemma

A
  1. Identify the problem
  2. Clarify the problem
  3. Describe action to be taken
  4. Identify who should take action
3
Q

If having difficulty discerning the issues involved in ethical dilemma a professional response would be to:

A

participate in peer supervision

4
Q

Key Interpersonal Ethics concerns

A

Boundaries - Power differential - Confidentiality - Dual relationships

5
Q

Good communication

A

a two-way process that involves an exchange of ideas, emotions and attitudes

6
Q

how long to make vital first impression

A

4 - 20 seconds

7
Q

10 techniques for developing rapport

A
  1. pronounce names correctly
  2. use client’s names frequently
  3. smile
  4. shake hands
  5. maintain eye contact
  6. allow time for clients to talk
  7. speak with enthusiasm and conviction
  8. be punctual
  9. listen
  10. ask light personal question about client’s family, hobby or jobs
8
Q

embedded command

A

technique of beginning as many sentences as possible with the word “you”

9
Q

Examples of embedded commands

A

You are, you will notice, you will discover, you will find, you will receive, you will experience, you will see, you will smell, you will feel

10
Q

10 Keys for Excellent Communication

A
  1. understand others needs as people act and react to fulfill needs
  2. take into consideration person’s natural tendencies and capacities
  3. Be considerate of the other person’s mental, physical and emotional state
  4. Communicate on an equal level.
  5. Be honest
  6. Know the other’s person’s opinion of you.
  7. Have good timing.
  8. Separate your emotions from the facts.
  9. Ask questions
  10. Listen!
11
Q

biggest problem with language

A

differences are not obvious - we each project our own meaning onto the words we say and hear - tone and body language are often more important than the words

12
Q

How therapist can react when client experiences strong emotions on table

A

be neutral - defuse situation and change focus

13
Q

Active listener’s actions

A

Conveys interest with nonverbals like open body language and steady eye contact

14
Q

Active listener toward client

A

pays close attention to client’s verbal and nonverbal communications

15
Q

Reflective feedback

A

involves briefly restating the feelings, concerns or content of what the speaker has said

16
Q

When educating clients what to remember

A

people learn through different channels - visual, auditory, and kinesthetic

17
Q

3 major purposes of client files

A
  1. recordkeeping including documentation for IRS filings
  2. Up-to-date document client’s needs and progress
  3. provide documentation necessary for insurance reimbursement
18
Q

7 Key Business Ethics Concerns

A

Finances - Product Sales - Client Records - Legal Issues - Insurance Issues - Referrals - Taxesq