Flashcards in Chapter 5 Deck (28):
Customer relationship management(CRM)
A systematic tracking of customers preferences and behaviors over time in order to tailor the value propositions as closely as possible to each individuals unique wants and needs.
Facilitated by CRM, ....allows for customization of some aspect of the goods or services that are offered to each customer.
Any point of direct interface between customers and a company (online, by phone, or in person)
Share of customer
The percentage of an individuals customer's purchase of a product that is a single brand
The financial value of a customer throughout the lifetime of the relationship.
A popular term to describe the exponential growth of the data-both structured and unstructured-in massive amounts that are hard or impossible to process using traditional database techniques.
Internet of things
Describes a system in which everyday objects are connected to the Internet and in turn are able to communicate information throughout an interconnected system,
The process of using computer software to extract large amounts of data from websites.
The process of identifying a follower's attitude toward a brand by assessing the context or emotion of her comments.
Data derived from items that are scanned at the cash register when you check out with your loyalty card.
A state in which the marketer is buried in so much data that it becomes nearly paralyzing to decide which of the data provides useful information and which do not.
Sophisticated analysis techniques to take advantage of the massive amount of transaction information now available
A system to store and process the data that results from data mining.
The collection and analysis of machine-sensed environmental data pertaining to human social behavior with the goal of identifying predictable patterns of behavior.
Companies that collect and sell personal information about consumers
Data that (1) is typically numeric or categorical; (2) can be organized and formatted in a way that is easy for computers to read, organize, and understand; and (3) can be inserted into a database in a seamless fashion.
Nonnumeric information that is typically formatted in a way that is meant for human eyes and not easily understood by computers.
An individual who searches through multiple, disparate data sources in order to discover hidden insights that will provide a competitive advantage.
A group of technologies and processes that enable marketers to collect, measure, analyze, and assess the effectiveness of marketing efforts.
An online ad purchase in which the cost of the advertisement is charged only each time an individual clicks on the advertisement and is directed to the Web page that the marketers placed within the advertisement.
An online ad purchase in which the cost of the advertisement is charged each time the advertisement shows up on a page that the user views.
Search engine optimization (SEO)
A systematic process of ensuring that your firm comes up at or near the top of lists of typical search phrases related to your business.
Uses large quantities of data within variables thathave identified relationships to more accurately predict specific future outcomes.
Specific measures that help marketers watch the performance of their marketing campaigns, initiatives, and channels and, when appropriate, serves as a control mechanism.
The ability to identify deviations in expected performance, both positive and negative, as soon as they occur.
A metric that indicates the percentage of website users who have decided to click on an advertisement in order to visit the website or Web page associated with it.
Signifies an event that occurs on a Web page that indicates the meeting of a predefined goal associated with the consumer's interaction with that page.