Chapter 5 and 6 Flashcards
What is Training?
It provides knowledge and skills required for
present job
AND
improve competencies and organizational performance
What is Development?
Learning that goes beyond today’s job and has a more
long-term focus
What does Orientation – Induction – Onboarding do?
Help new hires to:
Feel welcome and at ease
Understand the organization
through information on:
Employee benefits and Daily Routine
What is Strategic Training?
Training programs must make sense in terms of
the company’s strategic goals
What is training process?
Needs Analysis
Goal Setting
Instructional Design
Program Implementation
Evaluation
What are the Methods for Identifying Training Needs?
- Assessment Center Results
- Individual Diaries
- Attitude Surveys
What is Training Needs Analysis?
If Employee Skills < Job Requirements
=Training Need
If Employee Skills > Job Requirements
= Transfer/Restructuring Need
What are training methods?
On-the-Job Training
Apprenticeship Training
Informal Learning
Job Instruction Training
What are training Categories?
Into-the-Job
On-the-Job
Near-the-Job
What are the Kirkpatrick’s (1994) Four Levels of Evaluation Model?
Reaction
Learning
Behavior
Results
Fifth level not in this model:
ROI
What are the common features of career?
Sequence
Positions
Time
Progression
Responsibility
What are the features of boundary-less career?
Opposite of organizational careers
Moves across boundaries of separate employers
Sustained by external networks or information
What are the features of Protean Career?
Shift away from the organizational career
Process in which the person and NOT the organization is managing
Criterion of success is internal
What is Performance Appraisal?
Setting work standards.
Assessing performance.
Providing feedback to employee to motivate
What is Performance Management?
Integrated approach to ensure that an employee’s performance supports
and
contributes to the
organization’s strategic aims
What are the block of an Effective PM Process?
Performance Assessment (Appraisal)
Performance-Linked Rewards, Recognition, and Compensation
Workflow Management and Process Control
Direction sharing and Role clarification
Goal setting and Alignment
Ongoing Performance Monitoring
Ongoing Feedback, Coaching and Support.
What are the Functions of Performance Appraisals?
Motivates employees to improve/maintain performance
Guides supervision
Allows for performance-linked pay
Allows for sound promotion decisions
What is Performance Appraisal Process?
Define Job
Appraise Performance
Provide Feedback
What is Roadblock: Unrealistic (Soft) Appraisal OF
Performance Appraisal Process?
Fear of having to hire and train someone new
Fear of unpleasant reaction of the appraised
Employees lose chance to improve
Lawsuits due to dismissals involving inaccurate PA
What are the roles of Supervisors in Performance Appraisal Process?
Usually do the ACTUAL appraising
Must be familiar with basic appraisal techniques
Must understand and avoid problems that can cripple appraisals
Must know how to conduct appraisals fairly
What are the roles of HR Department in Performance Appraisal Process?
Serves in a policy-making and advisory role
Provides advice and assistance regarding the
appraisal tool to use
Trains supervisors to improve their appraisal skills
Monitors appraisal system’s effectiveness and compliance with law
Who Should Do the Appraisal?
Immediate Supervisor
Self-Rating
Subordinates
360° Feedback
What is 360° Feedback ?
Feedback RECEIVER is getting feedback from:
Direct reports
Manager
Peers
Customers
How to develop Behaviorally Anchored Rating Scale (BARS)?
Generate critical incidents
Develop performance dimensions
Reallocate incidents
Scale the incidents
Develop a final instrument
