Chapter 5 - Every Chief Needs a Radio, a White Helmet, and His People's Trust

Question 1

What is the only thing that makes leadership possible?

Answer 1

Trust

Question 2

Trust is an essential part of leading for performance particularly performance…

Answer 2

Under any kind of stress.

Question 3

What is the key to an organization’s long-term success?

Answer 3

It’s ability to change when necessary to keep itself competitive.

Question 4

What is the key to using trust to boost people’s performance under stress?

Answer 4

Project an air of calm and control.

Question 5

Where does trust come from?

Answer 5

Consistency.

Question 6

Trust is people’s response to you when you do what?

Answer 6

Act in ways that show them they’ll benefit from following your lead.

Question 7

What is the key to winning your people’s trust?

Answer 7

Showing them that your focused on what they value.

Question 8

By showing our people what do we make it possible for them to trust us?

Answer 8

That we want to help them get where they want to go.

Question 9

What two things cause trust to happen?

Answer 9

Consistency and competence.

Question 10

The intensity with which people trust you comes from what?

Answer 10

Consistency.

Question 11

Any breakdown and trust can always be traced back to a leader’s what?

Answer 11

Lack of commitment to following the smoke

(Especially as it relates to self-awareness)

Question 12

All you need to do to create an environment or trust as possible is what?

Answer 12

Be transparent.

Question 13

Transparency is making sure that your people have what?

Answer 13

Access to any decisions concerning their goals and the things they value

Question 14

You can’t have credibility without what?

Answer 14

Clear standards.

Question 15

What are the two outcomes that create an environment where trust is possible?

Answer 15

1. Your employees aren’t surprised when your actions and decisions inspire confidence in them.
2. You delegate as many tasks as possible to your people

Question 16

What is one of the hardest things about trying to develop trust?

Answer 16

Recognizing which actions will support a trusting environment and which will wreck it.

Question 17

Trust begins with what?

Answer 17

Self-awareness.

Question 18

You can increase your people’s confidence in you by consistently meeting their expectations

So your first objective should be to..

Answer 18

Define and manage those expectations.

Question 19

The only way to build confidence is to demonstrate what?

Answer 19

That you can consistently meet expectations.

Question 20

How do you begin to define expectations?

Answer 20

Recognize your people’s goals.
Being explicit about what you’ll do to help achieve them

Question 21

What is the whole point of setting expectations?

Answer 21

Making good on those expectations.

Question 22

You never speak in absolutes unless…

Answer 22

You have total control over the situation.

Question 23

To create an atmosphere where trust is possible leaders need to be what?

Answer 23

Competent as well as transparent.

Question 24

What can make people predispose to have confidence in you?

Answer 24

Positive reputation

Question 25

What is the most effective way to show your people that you trust them?

Answer 25

Delegate to them.

Question 26

Delegating won’t help you build trust if you don’t first do what?

Answer 26

Make sure your people are prepared to succeed.

Question 27

Who’s the only person that can destroy trust?

Answer 27

The same person who inspires trust