Chapter 9 - Fire Up Your People's Performance

Question 1

The key to managing for results is making your organization goals ____

Answer 1

Tangible.

Question 2

Describing organizational objectives in a way that seems relevant to people’s personal goals.

Answer 2

Leadership vision.

Question 3

What is the only real way to motivate your people?

Answer 3

Offer them the chance to succeed.

Question 4

What is the best way to fire up your people?

Answer 4

Give him the chance to work towards their goals.

Question 5

How do your people define success?

Answer 5

By the goals they’ve achieved or dreams they’ve realized.

Question 6

What is the first rung of the ladder?

Answer 6

Set expectations.

Question 7

What is the first thing you need to do with expectations?

Answer 7

Make sure they are clear.

Question 8

Expectations cannot be what?

Answer 8

Standardized.

Question 9

When you try to apply expectations to all employees equally what you get is ___

Answer 9

An average.

Question 10

Individual goals that should push them to achieve at a level slightly higher than the one at which they’re already performing

Answer 10

Stretch goals.

Question 11

Expectations work their magic by raising the bar a little which for most people results in what?

Answer 11

Stress.

Question 12

It’s important to tailor expectations to what?

Answer 12

The individual.

Question 13

In addition to tailoring expectations to your people you need to be ____

Answer 13

Realistic.

Question 14

You need to at least offer your people the chance to participate in ____

Answer 14

Setting expectations.

Question 15

What has always been the successful leaders secret weapon?

Answer 15

Optimism.

Question 16

What is the second rung?

Answer 16

Exhibit optimism.

Question 17

Staying calm under pressure is basically just ____

Answer 17

Operational optimism.

Question 18

What has a measurable impact on the group’s success?

Answer 18

The mood of the group.

Question 19

Optimism becomes really useful only when ____

Answer 19

Combined with other approaches.

Question 20

What your people believe they’re capable of is more important than what?

Answer 20

They are capable of.

Question 21

What is something that depresses your people’s ability to operate at full power?

Answer 21

Doubt.

Question 22

What is a quieter form of optimism?

Answer 22

Staying calm under pressure.

Question 23

What is the fourth rung?

Answer 23

Allow execution

Question 24

What is the single most important factor in leading for high performance and results?

Answer 24

Unleashing your people’s strengths.

Question 25

Strengths are not what?

Answer 25

Skills.

Question 26

What is impossible without the unique mix of personality, experience, and aptitude

Answer 26

Mastery.

Question 27

The key to leading for execution

Answer 27

Identify your people's strengths and then put them in a position where their strengths will be useful.

Question 28

What is the only way to get a handle on what your people can do?

Answer 28

Keep in constant contact with your employees.

Question 29

What is the fourth rung

Answer 29

Allow execution.

Question 30

The most important part of leading for execution.

Answer 30

Simply letting your people execute in the first place.

Question 31

What should you use your experience and insight for

Answer 31

Teaching tools

Question 32

What will bring only predictability not performance?

Answer 32

Forcing your people to conform to a particular approach.

Question 33

What are your people's best chance to grow?

Answer 33

Mistakes.

Question 34

What is the fifth rung?

Answer 34

Give feedback.

Question 35

What are the two parts of giving feedback

Answer 35

Critiquing their efforts Recognizing their triumphs

Question 36

What do you need to offer your people in addition to feedback

Answer 36

A practical plan for overcoming his weakness

Question 37

What are the most effective least expensive ways to motivate people

Answer 37

Recognition and praise.

Question 38

You should spend more time with which of your people

Answer 38

Your best people.

Question 39

The best way to ensure that you take the time to give your people useful feedback

Answer 39

Make it part of your leadership routine.

Question 40

What is the sixth rung?

Answer 40

Help your people improve

Question 41

What is the key to keeping up high levels of performance?

Answer 41

Continuous improvement.

Question 42

What is the real enemy of long-term effectiveness?

Answer 42

Complacency.

Question 43

80% of all learning takes place

Answer 43

Without anyone ever lifting a number two pencil

Question 44

The best opportunities for growth and development take place

Answer 44

Outside the classroom.

Question 45

What is your ultimate goal of climbing the six rungs of the ladder

Answer 45

Personal accountability.

Question 46

What is the key to a successful organization

Answer 46

Foster continuous improvement.

Question 47

There are six runs on the ladder but in the end the most important thing you can do is give your people

Answer 47

The chance to use their strengths and accomplish their goals

Question 48

Making people feel that they have the chance to be successful is the key to ____

Answer 48

Motivating them to get the right things done.