chapter 5 key terms

Question 1

concrete thinking

Question 2

confidentiality

Answer 2

providing reassurance that what is discussed will not be repeated outside the boundaries of the health-care team

Question 3

countertransference

Question 4

density

Question 5

empathy

Answer 5

ability to see beyond outward behavior and to understand the situation from the patient’s point of view

Question 6

genuineness

Answer 6

refers to the nurse’s ability to be open, honest, and “real” in interactions with the patient

Question 7

intimate distance

Answer 7

the closest distance that individuals will allow between themselves and others. In the United States, this distance, which is restricted to interactions of an intimate nature, is 0 to 18 inches

Question 8

material boundaries

Answer 8

physical boundaries that can be seen, such as fences that border land

Question 9

motivational interviewing

Answer 9

evidence-based, patient-centered style of communication that promotes behavior change by guiding patients to explore their own motivation for change and the advantages and disadvantages of their decisions

Question 10

paralanguage

Answer 10

vocal component of the spoken word. It consists of pitch, tone, and loudness of spoken messages, the rate of speaking, expressively placed pauses, and emphasis assigned to certain words

Question 11

personal boundaries

Question 12

personal distance

Question 13

professional boundaries

Question 14

public distance

Question 15

rapport

Answer 15

special feelings on the part of both the patient and the nurse based on acceptance, warmth, friendliness, common interest, a sense of trust, and a nonjudgmental attitude

Question 16

social boundaries

Question 17

social distance

Question 18

sympathy

Question 19

territoriality

Question 20

transference

Question 21

unconditional positive regard