Chapter 6 Flashcards
1
Q
Business readiness
A
Business goals & drivers
The people impacted
Processes & technology being changed
2
Q
Business goals
A
Misson
Vision
3
Q
Three basic needs
A
Autonomy
Relatedness
Competence
4
Q
Process
A
Processes become second nature to people in every organization
When processes change, they can feel personally threatened
Participation the KEY
5
Q
A word of cation
A
Contributions can lead to conflict
People’s perceptions do not match reality, but they feel entitled to contribute
6
Q
Gauge conflict
A
Process complexity
Amount of rigor and governance
Number of integration points
7
Q
TRACKING YOUR PERFORMANCE:
Change Scorecard
Basic Questions:
A
WHAT change
HOW difficult
HOW critical
HOW ready
