Chapter 6 Flashcards
(24 cards)
A rational, systematic, and precise form of organization in which rules, regulations, and techniques of control are specifically defined
Bureaucracy
The arrangement of people and tasks to accomplish organizational goals
Organization structure
The classical management principle stating that each subordinate receives assigned duties from one superior only and is accountable to that superior
Unity of command
The process of subdividing work into departments
Departmentalization
An arrangement that defines departments by the function each one performs, such as accounting or purchasing
Functional departmentalization
An arrangement of departments according to the geographic area or territory served
Geographic departmentalization
The arrangement of departments according to the products of services they provide
Product-service departmentalization
A temporary group of specialists working under one manager to accomplish a fixed objective
Project organization
A project structure superimposed on a functional structure
Matrix organization
A form of organization with relatively few layers of management, making it less bureaucratic
Flat organization structure
The number of workers reporting directly to a manager
Span of control
Simplifying an organization to make it less bureaucratic
Downsizing
Part of globalization; it is also a part of the organization structure when other companies perform part of your work
Outsourcing
Moving customer service into workers’ homes as a form of telecommuting
Homeshoring
The arrangement of work by teams that are responsible for accomplishing a process
Horizontal structure
The radical redesign of work to achieve substantial improvements in performance
Reengineering
A set of unofficial relationships that emerge to take care of events and transactions not covered by the formal structure
Informal organization structure
The mapping and measuring of relationships and links between and among people, groups, and organizations
Social network analysis
Assigning formal authority and responsibility for accomplishing a specific task to another person
Delegation
The process by which managers share power with group members, thereby enhancing employees’ feelings of personal effectiveness
Empowerment
The extent to which authority is passed down to lower levels in an organization
Decentralization
The extent to which authority is retained at the top of the organization
Centralization
The system of shared values and beliefs that actively influence the behavior of organization members
Organizational culture(corporate culture)
The process of coming to understand the values, norms, and customs essential for adapting to the organization
Socialization
