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Flashcards in Chapter 6 Deck (27)
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1
Q

Hearing

A

physiological process of perceiving sound - sound waves are picked up by the ears and transmitted to brain

2
Q

Listening

A

the process of recognizing, understanding, interpreting and responding effectively to messages you hear

3
Q

Selecting

A

choosing one sound over others

4
Q

Attending

A

focus attention on someone’s presence and communication

5
Q

Understanding

A

interpreting and making sense of messages

6
Q

Remembering

A

recalling information

7
Q

Responding

A

involves generating feedback or reactions that let others know you’ve received the message

8
Q

Active Listening

A

making choices about selecting, attending, etc. happens without much conscious thought

9
Q

Passive Listening

A

failure to select, attend, and so on

10
Q

Listening Fidelity

A

our thoughts and another person’s thoughts match after communication

11
Q

People-oriented Listeners

A

listen with relationships in mind; concerned with feelings, moods, etc.

12
Q

Action-oriented Listeners

A

focus on tasks; organize info into themes

13
Q

Content-oriented Listeners

A

carefully evaluate what they hear; prefer to listen to info from credible sources and examine from a variety of angles

14
Q

Time-oriented Listeners

A

most concerned with efficiency; prefer clear and to the point information

15
Q

Informational Listening

A

comprehensive listening, seek to understand a message

16
Q

Critical Listening

A

evaluative listening, evaluate or analyze information, evidence, ideas or opinions

17
Q

Empathetic Listening

A

try to know how the other person feels; requires openness, sensitivity, and caring

18
Q

Paraphrase

A

rephrasing what you think the speaker has said

19
Q

Appreciative Listening

A

take pleasure in sounds - listening to music, poetry, narrations, comedy, plays, movies, tv shows

20
Q

Listening Barriers

A

factors that interfere with comprehension and responses in communication

21
Q

Multitasking

A

attending to several things at once

22
Q

Listening Apprehension

A

state of uneasiness, anxiety, fear, or dread when in a listening opportunity

23
Q

Defensive Listening

A

responding with aggression and arguing with the speaker w/o fully listening to the message

24
Q

Selective Listening

A

listen to only bits of information that interest you, disregarding other parts of the message

25
Q

Selfish/Monopolistic Listening

A

listening to control the communication interaction

26
Q

Insensitive Listening

A

fail to pay attention to the emotional content of someone’s message instead of taking it at face value

27
Q

Pseudolistening

A

pretending to listen by nodding or saying “uh-huh” when you’re not paying attention at all