Chapter 6 Flashcards
Hearing
physiological process of perceiving sound - sound waves are picked up by the ears and transmitted to brain
Listening
the process of recognizing, understanding, interpreting and responding effectively to messages you hear
Selecting
choosing one sound over others
Attending
focus attention on someone’s presence and communication
Understanding
interpreting and making sense of messages
Remembering
recalling information
Responding
involves generating feedback or reactions that let others know you’ve received the message
Active Listening
making choices about selecting, attending, etc. happens without much conscious thought
Passive Listening
failure to select, attend, and so on
Listening Fidelity
our thoughts and another person’s thoughts match after communication
People-oriented Listeners
listen with relationships in mind; concerned with feelings, moods, etc.
Action-oriented Listeners
focus on tasks; organize info into themes
Content-oriented Listeners
carefully evaluate what they hear; prefer to listen to info from credible sources and examine from a variety of angles
Time-oriented Listeners
most concerned with efficiency; prefer clear and to the point information
Informational Listening
comprehensive listening, seek to understand a message
Critical Listening
evaluative listening, evaluate or analyze information, evidence, ideas or opinions
Empathetic Listening
try to know how the other person feels; requires openness, sensitivity, and caring
Paraphrase
rephrasing what you think the speaker has said
Appreciative Listening
take pleasure in sounds - listening to music, poetry, narrations, comedy, plays, movies, tv shows
Listening Barriers
factors that interfere with comprehension and responses in communication
Multitasking
attending to several things at once
Listening Apprehension
state of uneasiness, anxiety, fear, or dread when in a listening opportunity
Defensive Listening
responding with aggression and arguing with the speaker w/o fully listening to the message
Selective Listening
listen to only bits of information that interest you, disregarding other parts of the message
