Chapter 9

Question 1

Group

Answer 1

collection of more than two people who share some kind of relationship, communicate, and collaborate for a purpose

Question 2

Primary group

Answer 2

long-lasting groups that form around the relationships that mean the most to their members (family & friends)

Question 3

Support group

Answer 3

individuals who come together to address personal problems while benefiting from the support of others with similar problems (AA)

Question 4

Social group

Answer 4

a group with opportunities to form relationships with others

Question 5

Problem-solving group

Answer 5

a group with a specific mission

Question 6

Study groups

Answer 6

helping students prepare for exams

Question 7

Team

Answer 7

group that works together to carry out a project or compete against other teams

Question 8

Self-Directed work team

Answer 8

group of skilled workers who take responsibility for producing high-quality finished work

Question 9

Forming

Answer 9

group members come together, negotiate who will be in charge and what the goals and rules will be

Question 10

Storming

Answer 10

inevitably experiencing conflicts over issues such as leadership and other roles of members

Question 11

Norming

Answer 11

norms emerge among members that govern expected behavior

Question 12

Norms

Answer 12

recurring patterns of behavior and thinking that come to be accepted as the “usual” way of doing things

Question 13

Performing

Answer 13

combine skills and knowledge of group members to work toward goals and overcome hurdles

Question 14

Adjourning

Answer 14

reflect on accomplishments and failures as a group and determine if group will disassemble or take on a new project

Question 15

Cliques

Answer 15

coalitions, small subgroups of individuals who have bonded together within a group

Question 16

Countercoalitions

Answer 16

one subgroup positions itself against another on an issue

Question 17

Social Loafing

Answer 17

failing to invest the same level of effort in the group that they’d put in if they were working alone or with one other person

Question 18

Networks

Answer 18

patterns of interaction governing who speaks with whom in a group and about what

Question 19

chain network

Answer 19

information is passed from one member to the next rather than shared among members

Question 20

all-channel network

Answer 20

all members are equal distance from one another, all members interact with one another

Question 21

Wheel network

Answer 21

on individual acts as a touchstone for all others in the group (all members share info with that one person, who shares info with all members)

Question 22

Social roles

Answer 22

roles that evolve to reflect individual members’ personality traits and interests

Question 23

antigroup roles

Answer 23

create problems because they serve individual member’s priorities at the expense of group needs

Question 24

role conflict

Answer 24

expectations for a member’s behavior is incompatible

Question 25

cohesion

Answer 25

the degree to which group members have bonded, like each other, and consider themselves to be one entity

Question 26

groupthink

Answer 26

group members strive to maintain cohesiveness and minimize conflict by refusing to critically examine ideas or proposals, or test solutions