Chapter 7

Question 1

E-commerce

Answer 1

a process of buying, selling, transferring, or exchanging products, services, or information via computer networks.

Question 2

E-business

Answer 2

broader concept than e commerce. Just like e commerce but extends to servicing customers, collaborating with business partners, and performing electronic transactions.

Question 3

Degree of Digitalization

Answer 3

extent to which the commerce has been transformed from physical to digital

Question 4

Degree’s of Digitalization

Answer 4

Brick and Mortar
Virtual Organizations (Pure Play)
Clicks and mortar organizations

Question 5

Brick and Mortar

Answer 5

purely physical organizations

Question 6

Virtual Organizations (Pure Play)

Answer 6

companies involved in only e-commerce

Question 7

Clicks and Mortar Organizations

Answer 7

conduct some e-commerce activities but also carry out normal business functions in the physical world.

Question 8

Types of E-Commerce

Answer 8

B2C
B2B
C2C
B2E
E-government
Mobile Commerce

Question 9

B2C

Answer 9

Business to consumer. Involves buyers and individuals.

Question 10

C2C

Answer 10

Consumer to consumer, individuals selling to individuals.

Question 11

B2E

Answer 11

Business to employee. Using EC to serve, train, and inform employees.

Question 12

E-government (G2B)

Answer 12

using internet and EC to deliver info and public services to citizens, business parters, and suppliers. Unlike B2B, it is used in private sector.

Question 13

Mobile Commerce

Answer 13

E-commerce on phones

Question 14

Business Model

Answer 14

method by which a company generates revenue to sustain itself.

Question 15

Auction

Answer 15

competitive process in which either a seller solicits consecutive bids from buyer or a buyer solicits bids from sellers.

Question 16

Forward Auctions

Answer 16

auctions that sellers use as a channel to many potential buyers.

Question 17

Reverse Auctions

Answer 17

one buyer (usually an organization) wants to buy a product or service, so they post request for quotation on a website, then suppliers submit bids electronically. Bidder with lowest cost usually the winner.

Question 18

Electronic Storefront

Answer 18

website for a single store

Question 19

Electronic Mall

Answer 19

collection of shops under one url

Question 20

Electronic Marketplace

Answer 20

centeral, visual marketplace in the web where buyers and sellers conduct e-commerce activities.

Question 21

Electronic Retailing

Answer 21

the direct sale through electronic storefronts or electronic malls.

Question 22

disintermediation

Answer 22

eliminating the use of intermediaries via E-commerce

Question 23

Cyberbanking

Answer 23

Electronic Banking

Question 24

Virtual Banks

Answer 24

Banking through the internet.

Question 25

Banners

Answer 25

Electronic billboards

Question 26

Permission Marketing

Answer 26

asks consumers to give their permission to voluntarily accept online advertising and emails.

Question 27

Viral Marketing

Answer 27

“word of mouth” marketing.

Question 28

Multichanneling

Answer 28

integrating (mixing) offline and online channels.

Question 29

Channel Conflict

Answer 29

conflict between e commerce and physical store.

Question 30

Channels

Answer 30

The internet is a channel, physical stores are another channel.

Question 31

Sell-side Marketplace Model

Answer 31

a model that aids organizations. attempts to sell their products or services to other organizations electronically. (B2B)

Question 32

Buy-side Marketplaces

Answer 32

model that aids organization attempts to buy what they need from other organizations electronically (B2B). a major method for this is reverse auction.

Question 33

E-procurement

Answer 33

purchasing by using electronic support. Uses reverse auction and group purchasing.

Question 34

Group Purchasing

Answer 34

multiple buyers combine their orders to increase volume and therefore make it more attractive to the seller.

Question 35

Public Exchange

Answer 35

e-marketplace owned by third parties that connect many sellers and buyers

Question 36

Electronic Payment Systems

Answer 36

paying for goods electronically rather than cash or check.

Question 37

Store-value money cards

Answer 37

prepaid money on a card. For example library cards and bus passes.

Question 38

Smart Cards

Answer 38

stores a considerable amount of information. Debit/credit card, money, and loyalty card.

Question 39

person to person payments

Answer 39

a method of sending money to people/businesses.

Question 40

Cybersquatting

Answer 40

the practice of registering or using a domain name for the purpose of profiting from the goodwill or the trademark that belongs to someone else.