Chapter 7

Question 1

Reputation

Answer 1

reflects the prominence of its brand in the minds of the public and the perceived quality of its goods and services

Question 2

Trust

Answer 2

willingness to be vulnerable to a trustee based on positive expectations about the trustee’s actions and intentions

Question 3

Justice

Answer 3

perceived fairness of an authority’s decision making

Question 4

Ethics

Answer 4

degree to which the behaviors of an authority are in accordance with generally accepted moral norms.

Question 5

Disposition-based (Trust)

Answer 5

your personality traits include a general propensity to trust others.

Question 6

Cognition-based (Trust)

Answer 6

rooted in a rational assessment of the authority’s trustworthiness

Question 7

Affect-based (Trust)

Answer 7

depends on feelings toward the authority that go beyond any rational assessment

Question 8

Trust propensity

Answer 8

a general expectation that the words, promises, and statements of individuals and groups can be relied upon

Question 9

Trustworthiness

Answer 9

characteristics or attributes of a trustee that inspire trust.

Question 10

Ability

Answer 10

skills, competencies, and areas of expertise that enable an authority to be successful in some specific area

Question 11

Benevolence

Answer 11

the belief that the authority wants to do good for the trustor, apart from any selfish or profit-centered motives.

Question 12

Integrity

Answer 12

the perception that the authority adheres to a set of values & principles the trustor finds acceptable

Question 13

Distributive Justice

Answer 13

perceived fairness of decision-making outcomes

Question 14

Procedural Justice

Answer 14

perceived fairness of decision-making processes

Question 15

Interpersonal Justice

Answer 15

perceived fairness of the treatment received by employees from authorities

Question 16

Abusive supervision

Answer 16

sustained display of hostile verbal and nonverbal behaviors, excluding physical contact.

Question 17

Informational Justice

Answer 17

perceived fairness of communications provided to employees from authorities

Question 18

Whistle-blowing

Answer 18

occurs when former or current employees expose illegal or immoral actions by their organization

Question 19

4-Component model

Answer 19

argues that ethical behaviors result from a multistage sequence of:moral awareness, moral judgement, moral intent, and ultimately ethical behavior

Question 20

Moral Awareness

Answer 20

occurs when an authority recognizes that a moral issue exists in a situation or that an ethical code or principle is relevant to the circumstance

Question 21

Moral Intensity

Answer 21

captures the degree to which an issue has ethical urgency

Question 22

Moral attentiveness

Answer 22

the degree to which people chronically perceive and consider issues of morality during their experiences

Question 23

Moral judgement

Answer 23

reflects the process people use to determine whether a particular course of action is ethical or unethical

Question 24

Cognitive moral development

Answer 24

argues that as people age and mature, they move through various stages of moral development - each more mature and sophisticated than the prior one

Question 25

Moral principles

Answer 25

prescriptive guides for making moral judgements

Question 26

Moral Intent

Answer 26

reflects an authority's degree of commitment to the moral course of action

Question 27

Moral Identity

Answer 27

degree to which a person self-identifies as a moral person

Question 28

Ability to Focus

Answer 28

reflects the degree to which employees can devote their attention to work, as opposed to "covering their backside", "playing politics", & "keeping an eye on the boss".

Question 29

Economic Exchange

Answer 29

relationships based on narrowly defined quid pro quo obligations that are specified in advance and have an explicit repayment schedule. (When employees don't trust their authorities)

Question 30

Social exchange

Answer 30

relationships based on vaguely defined obligations that are open-ended and long term in their repayment schedule

Question 31

Corporate social responsibilities

Answer 31

a perspective that acknowledges the responsibilities of a business encompass the economic, legal, ethical, and citizenship expectations of society.