Chapter 7

Question 1

The development of organizational resources to achieve strategic goals.

Answer 1

Organization

Question 2

Framework in which the organization defines how tasks are divided.

Answer 2

Organization structure

Question 3

Visual representation of the organization’s structure

Answer 3

Organization chart

Question 4

Degree to which organizational tasks are subdivided to individual jobs, also called division of labor

Answer 4

Work specialization

Question 5

Unbroken line of authority that links all individuals in the organization.

Answer 5

Chain of command

Question 6

Formal and legitimate right of a manager to make decisions, issue orders and allocate resources.

Answer 6

Authority

Question 7

Duty to perform the task that has been assigned.

Answer 7

Resposibility

Question 8

The fact that people with different levels of authority and resposibility are subject to reporting their outcomes to those above them in the chain of command.

Answer 8

Accountability

Question 9

Process managers use to transfer A-R to those below them in the chain of command.

Answer 9

Delegation

Question 10

Form of authority in management in which individuals have the formal power to control immediate subordinates.

Answer 10

Line authority

Question 11

Form of authority given to staff specialists in their area expertise.

Answer 11

Staff authority

Question 12

Number of employees reporting to a supervisor, also called span of control.

Answer 12

Span of management

Question 13

Management structure characterized by a narrow span of management and a large number of hierarchical levels.

Answer 13

Tall structure

Question 14

Management structure characterized by a broad span of management and a small number of hierarchical levels.

Answer 14

Flat structure

Question 15

Location of decision near top organizational levels.

Answer 15

Centralization

Question 16

Location of decision near lower organizational levels.

Answer 16

Descentralization

Question 17

The basis on which individuals are grouped into departments and the departments into the total organization.

Answer 17

Departamentalization

Question 18

The grouping of positions into departments based on similar skills.

Answer 18

Functional structure

Question 19

Organization structure in which departments are grouped based on similar organizational outputs.

Answer 19

Divisional structure

Question 20

Organization structure that uses functional and divisional chains of command simultaneously in the same part of the organization.

Answer 20

Matrix approach

Question 21

Employees that report to two supervisors simultaneously.

Answer 21

Two-boss employees

Question 22

The product or functional boss responsible for one side of the matrix.

Answer 22

Matrix boss

Question 23

Overseer of both the product and fucntional chain of command, responsible for the entire matrix.

Answer 23

Top leader

Question 24

A group of employees from various functional departments that meet a team to resolve mutual problems.

Answer 24

Cross-functional team

Question 25

A group of participants from several functions who are permanently assigned to solve ongoing problems of common interests.

Answer 25

Permanent team

Question 26

Structure in which the entire organization is made up of horizontal teams that coordinate their activities and work directly with customers.

Answer 26

Team-based structure

Question 27

Organization structure that disaggregates major functions to separate companies that are brokered by small headquarters.

Answer 27

Virtual network structure

Question 28

The process by which a manufacturing company uses outside suppliers to provide large components of the product, which are assembed to a final product by a small group of workers.

Answer 28

Modular approach

Question 29

The quality of collaboration across departments.

Answer 29

Coordination

Question 30

Temporary team or comitee formed to solve a specific short term problem involving several departments.

Answer 30

Task force

Question 31

A person responsible for coordinating the activities of several departments on a full time basis for the completion of an specific project.

Answer 31

Project manager

Question 32

Radical redesign of business process to achieve dramatic improvements in cost, quality, service, speed, etc.

Answer 32

Reengineering

Question 33

An organized group of related tasks and activities that work together to transform inputs into outputs and create value.

Answer 33

Process