Chapter 7: Communication Flashcards
What is dialogue?
A two-way process of conversation
What is a monologue?
Where one person speaks and the other listen
Communication is the process of
transmitting a message from sender to receiver
Pace refers to what in communication
The speed at which one communicates
What is interference relating to communication
anything that distorts or interrupts messages
What are two types of noise and define each
1) External noise: Comes from environment
2) Internal noise: comes from the senders and receiver’s minds
What are four characteristics that make people effective communicators?
1) Being aware/sensitive to others
2) Ask, persuade and explain rather then demand
3) Be open to other opinions besides your own
4) the ability to relay information
True or false; Most of communication is verbal
False; nonverbal
What are 6 components of communication?
a) Channel
b) Setting
c) Sending
d) Receiving
e) Source
f) Destination
Encoding is the process of
putting thoughts, ideas, or information into symbolic form
Decoding is the process by which
the receiver assigns meaning to different symbols
What is critical listening
The listener evaluates or challenges what is heard
Define reflective or empathetic listening
Involves listening for feelings, and identify another’s feelings by putting oneself in that person’s place
Define symbols
Things that suggest something else through association
What is the ostrich effect?
Refers to burying one’s head in the sand, not wanting to know what was communicated and any kind of avoidance of information
Verbal symbols are ____ where as nonverbal symbols are ______
Words, anything other than words
Define proxemics
The distance between speakers
What two types can verbal messages be divided into?
a) I messages
b) You messages
Define message construction
includes the appropriate placement of information in a message to have the maximum impact
Define message content
the strategies or information that may be used to communicate an idea or policy to recievers
What are social channels?
Includes friends and family and those who we are likely to have face to face contacts
What are advocate or expert channels
Channels that include salespeople or people with a cause, are more likely to be indirect communication
Negotiations to remedy the conflict is known as
conflict resolution
What are 5 strategies that influence one’s choice of conflict strategies?
1) Goals
2) Emotional state
3) Cognitive assessment of the situation
4) Personality and communication
5) Family history
