chapter 7: current trends and issues in the th industry Flashcards
(126 cards)
1
Q
t or f. there are 6 of significant social and economic changes have occurred that suggest a bright future for the tourism and hospital industry.
A
true
2
Q
t or f. at present, many workers retire at an earlier age than the case in previous years.
A
true
3
Q
the US social security system provides benefits to workers as young as _____ years of age
A
62
4
Q
t or f. many employee retirement programs are based on age rather than on years of service
A
false. years of service rather than age
5
Q
in some retirement programs, specifically government programs, it is possible to work ____ or ____ years and receive benefits at the age of ____ or younger
A
25, 30, 55
6
Q
t or f. the increasing number of people who retire early is beneficial for the th industry because these people use their time to stay at home
A
false. to travel and see the world
7
Q
one of the significant social and economic changes that states people’s retirement
A
early retirement
8
Q
the average individual can now expect to live beyond the age of ____ and many will live longer
A
70
9
Q
one of the significant social and economic changes that states people’ longer life.
A
longer life span
10
Q
this is in contrast to earlier generations when the average life span was much less
A
longer life span
11
Q
t or f. the increasing population of older, retired citizens who are richer due to pension programs and are healthier provides a smaller base of potential customers for th industry.
A
false. smaller - larger
12
Q
t or f. in the past, the six-day workweek was the standard for most working people.
A
true
13
Q
t or f. at present, the five-day workweek is standard amd the four-day workweekis becoming common, leaving several days for other activities
A
true
14
Q
one of the significant social and economic changes that states the standard workweek at the past and at the present
A
shorter workweek
15
Q
the resulting increase in ____, combined faster and easier transportation, makes possible for many individuals to take weekend vacations and travel to a degree they could not have made a few years ago.
A
leisure time
16
Q
t or f. the th industry will surely benefit from the decrease in travel
A
false. decrease - increase
17
Q
t or f. the average family has more money to spend than before due to higher wages and two-earner households
A
true
18
Q
t or f. a large portion of the additional disposable income is spent on consumer hotels and restaurants
A
false. consumer hotels and restaurants - goods and services.
19
Q
one of the significant social and economic changes that states a large portion of income spent on consumer goods and services
A
greater disposable income
20
Q
t or f. improved roads and better transportation make it easier to travel every year.
A
true
21
Q
the __________ system has reduced the time required for automobile travel between any two points
A
modern highway
22
Q
_________ use new technologies which enable them to carry more passengers whil using less fuel.
A
new planes
23
Q
t or f. the decreases in travel have a negative impact on th industry
A
true
24
Q
one of the significant social and economic changes that states improved and better systems
A
greater mobility
25
one of the significant social and economic changes that states that the average family size has decreased
smaller families
26
t or f. it is easier for the family to travel and travel costs less if few family members travel
true
27
t or f. although the future of the th industry is bright, it is not without problems.
true
28
t or f. those pursuing careers in th industry will find it necessary to obtain knowledge with regard to a number of issues that the industry must face in the future
true
29
one of the issues in tourism and hospitality industry that states changing demographics, changing vacation patterns, market segmentation, frequent guests programs, maturtion in segments of the fast food industry and consolidation.
marketing issues
30
t or f. the population of developed countries is aging
true
31
t or f. the mean is now 33 years and is projected to increase in the coming years.
false. mean - median
32
this is an issue in marketing issues that is significant to th industry
changing demographics
33
t or f. a younger population has preferences that differ from those of an older population
false. older than younger
34
t or f. service consumers will find it necessary to to adjust their service products to the changing preferences of the market.
false. service consumers - service providers.
35
a changing demographic characteristic that involves single-parent households
increase in the number of single-parent households
36
___________ generally have lower levels of discretionary income
single-parent households
37
t or f. to reach this increase in the number of single-parent households market, service providers will have to develop new products that will appeal to this demographic segment at affordable prices
true
38
third demographic change in changing demographics
continuing growth in the number of people travelling for personal rather than business purposes.
39
approximately ____ percent pf domestic travelers travel primarily for a nonbusiness purpose.
74
40
t or f. the third demographic change is responsible for the increased percentage of the travel market in the past 45 years and the growth is sure to continue
true
41
the fourth demographic change
growth in the number of international travelers.
42
one of the primary reasons in the fourth demographic change is the increased cost or transportation relative to income, making travel more affordable to everyone
false. increased - decreased
43
another reason in the 4th demographic change is increased vacation time and a greater number of holidays in many countries
true
44
t or f. under marketing issues, citizens of industrialized countries are changing their vacation patterns.
true
45
t or f. the traditional once a year vacation of two weeks is declining in popularity
true
46
t or f. for a growing number of people, vacations are becoming longer and more infrequent
false. shorter and more frequent
47
t or f. in the past, more people usually plan mini vacations, adding two of their annual vacation days to a three-day holiday
false. at present
48
t or f. in adding two of their annual vacation days to three-day holiday weekend, they manage to get away for a mini-vacation of five days while using only two actual vacation days.
true
49
in marketing issues in th, ___________ is the principal term in tourism marketing since 1980
marketing segmentation
50
until the late _______s, lodging establishments attempted to appeal to broad general markets.
1970
51
t or f. the lodging establishments’ aim was to repent a broad group of potential visitors.
false. repent - appeal
52
t or f. in recent years, the success of the limited service properties has led to the development of other properties intended to appeal a selected vacation patterns
false. vacation patterns - market segments
53
soem types of lodge properties to become apparent include _____________, _______________, ________________, and _______________, which differ by their varying services and amenities
all-suite properties, residence properties, sub-budget properties and a variety of budget properties.
54
t or f. examples of market segmentation have been evident in food service in the past 5 years.
false. 10 - 5
55
t or f. a number of restaurants that additionally offered extensive something-for-everyone menus has began to see reductions in business
true
56
t or f. customers have chosen to patronize restaurants offering specialized service products
true
57
t or f. as new properties are identified, market segments designed to appeal to those segments are likely to be developed
false. properties - market segments, market segments - properties
58
t or f. one of the marketing issues under issues in th is frequent guest programs
true
59
t or f. because of the proliferation of properties and the increasing competition among them, some lodging operators have begun to develop programs to gain repeat business.
true
60
t or f. modeled on the requent-flyer programs which were successfully used by selected airline companies, these plans give credits to regular guests.
false. selected - many
61
credits can be redeemed in form of reduced _____, ______, _______, _______, or any ________
rates, upgrades, free accommodations, free meals or any variety pf amenities
62
t or f. as competition becomes keener, the number of these kinds of programs will certainly grow
true
63
t or f. many believe that these programs will not gain in the lodging business the same favor they have achieves among airline customers.
false . will not - will
64
t or f. one of the legal issues under issues in th is maturation in segments of the fast-food industry
false. legal issues - marketing issues
65
t or f. segments of the fast-food industry are no longer expanding to the extent that was formerly possible.
true
66
t or f. the demand for hamburger is growing as fast as it did before, so operators find it necessary to develop new products to maintain the desired sales level
false. growing - not growing
67
t or f. at present, establishments that previously offered few products other than hamburgers now offer pizza, salads, poutry or other meat products
true
68
t or f. as public tastes continue to change, food service operators will have to develop specialty products to retain an adequate share of the market.
true
69
t or f. one of the issues under marketing, in th, is consodilation in the commercial lodging industry
true
70
t or f. some experts are now predicting that the number of large nationwide lodging companies will increase in the coming years.
false. increase - decrease
71
t or f. a small number of forms will dominate the lodging industry by acquiring smaller chains of regional or national properties
true
72
t or f. small number of firms will enable successful companies to obtain the funds required to expand their operations internationally.
true
73
t or f. the trend toward consolidation will have tremendous impact on all commercial lodging operations.
true
74
t or f. both independent operation and owners of smaller chains will find it easy to comepete with heavily advertised national and international brands
false. easy - difficult.
75
these issues are liqour liability and ethics in the th industry
legal issues
76
t or f. in the past, there was a growing public concern over the increasing number of alcohol- related automobile accident.
true
77
t or f. at present, alcohol and the use of drugs is a factor in more than half of all automobile accidents.
true
78
t or f. liquor liability has led the public to pressure state legislatures to act
true
79
t or f. legislators have responded by lowering the levels of blood alcohol in which an individual is considered toxicated and by increasing penalties on offenders
false. toxicated - intoxicated
80
t or f. several states in the US have imposed new regulations on the serving of alcohol beverages
true
81
in one US state, new regulations have made the discounting of drinks, which is also called ______, illegal
happy hour
82
t or f. in several states, establishments and their owners cannot be held financially accountable if they serve alcoholic beverages to an intoxicated individual who causes damage o injury in the cost of liability insurance.
false. cannot be - can be
83
t or f. in some places, serving alcoholic beverages to intoxicated individual has caused tremendous increase in the cost of liability insurance
true
84
t or f. serving alcoholic beverages to intoxicated individual prompted some bar owners to go out of business
true
85
t or f. serving alcoholic beverage to intoxicated individual has caused some restaurants to serve even more alcoholic beverages
false. serve even more - stop serving
86
t or f. bevause of serving alcoholic beverage to intoxicated individual, some restaurants and bar owners have changed their market strategies
true
87
t or f. because of serving alcoholic beverage to intoxicated individual, establishments and owners now feature and promote non-alcoholic drinks
true
88
t or f. as societal attitudes toward alcoholic drinks continue to change, it will be unnecessary for food service and lodging operators to adjust
false. unnecessary - necessary
89
one of the issue under legal issues in th is ethics
true
90
______ is an academic discipline that deals with the study of codes of moral conducts practiced by indivs or groups
ethics
91
this refers to the application of a particular moral code to relationships, activities and discussions made by individuals in business and industry
business ethics
92
ethics is the study of code that enables individual in business to distinguish right from wrong; to differentiate between ethical and unethical behavior
true
93
t of f. ethics in th industry has been as issue for thousands of years.
true
94
t or f. the business practices of some operators of th establishments are unquestionable.
false. unquestionable - quoestinable.
95
t or f. business ethics is likely to remain forever in the list of th issues
true
96
some of the human resource issues are sexual harassment, employee turnover, employee assistance plans and employee empowerment
true
97
this may be defined as unwelcome sexual advances, requests for sexual favors, and other verbal and physical conduct of sexual nature
sexual harassment
98
most cases of sexual harassment involve complaints by females about co-workers or superiors
true
99
in the last 10 years,mthe number of cases has grown because an increasing number pf women become willing to speak out
true
100
because employees are liable for the actions of their employees at work, it is very important for employers to institute a strict policy allowing all forms of sexual harassment in the workplace
false. allowing - banning
101
it is very important for employees to develop appropriate tarining programs for managers and employees so that all will understand and become sensitive to the nature of sexual harassment
true
102
employees should establish procedures for handling all complaints promptly, fairly and in sensitive manner
true
103
employee empowerment is one of the major issues confronting managers of th enterprises
false. employee empowerment - employee turnover
104
with turnover rates averaging approximately 100% per year, managers have always faced with the problem losing less experienced employees and hiring experienced employees as replacement.
false. less experienced - experienced and vice versa
105
faced with inexperienced replacements, several managers believe they have only two choices. to shoulder the high training costs associated with developing new employees into efficient workers or to incur the equally high costs associated with working with untrained employees
true
106
faced with inexperienced replacements. several managers believe that they only have two choices, but also, there is an alternative one. to retain valuable employees and reduce turnovers
true
107
many managers do not understand the requirements to reduce turnovers
false. they do
108
the requirements to reduce turnovers are, inadequate wages and benefits, reasonable working conditions, reasonable work schedules and reasonable treatment of employees by managers
true
109
only few managers put those requirements to reduce turnover, to practice.
true
110
several managers still treat their customers as in they were parts of big wheel rather than peole.
false. customers - employees
111
managers hire workers at the lowest possible wages, fail to provide proper training then admonish them for not doing their work correctly
true
112
managers assign their worker’ schedules with taking into account the workers’ personal preferences, change the schedules of the workers with previous notice, and do not order them to report for work on their day off
false. all negative
113
managers complain about wmployees who resign to accept equal jobs with other employers
true
114
eap
employee assistance plans
115
eaps are one of the secular steps to pay attention regarding the problems of their employees
true
116
the problems of those e,ployed in th industry include psychological problems, family issues, financial problems, legal issues, health and educational issues
true
117
the manager who establishes eaps to benefit employees will eventually develop a more loyal workforce, one that is willing to make a great effort to attain the operational goals of the enterprise
true
118
the manager who helps the employees will reduce employee turnover
true
119
in some th establishments, managers havent developed rules and procedures that employees are directed to follow
false. have
120
in what issue under human resources issues states the rules and procedures include directives such as directives such as inflexible rules for checkout time, rules prohibiting free refills on coffee, strict limits on the number of hand towels per guest, or directives prohibiting substitutions on special dinner menus
employee empowerment
121
these rules and procedures many affect the overall impression of a guest regarding a particular food service or lodging enterprise
true
122
for some guests, these rules may be enough to make the, decide to return
false. never to return
123
many managers have realized the ineffectiveness of setting strict rulee governing every detail of guest service
true
124
managers now set policies that are guest oriented
true
125
the managers empower their employees to make decisions that will improve the quality of service to guests without having a negative impact on operations
true
126
these issues include automation, smoking and non smoking areas, sanitation and public health and recycling solid waste
operations issues
