Chapter 7: Resolving a Civil Dispute Flashcards
(127 cards)
What are complaint bodies?
Organisations established by parliament to offer free dispute resolution services to people who make formal grievances about the conduct of another party.
What is Consumer Affairs Victoria (CAV)?
A complaint body which protects and promotes the interests of consumers.
What is the role of CAV?
- advise Vic gov on consumer legislation
- inform and guide people about consumer laws
- enforce compliance with consumer laws
- facilitate efficient, free and non-adversarial dispute resolution for consumers/sellers + landlords/tenants
What dispute resolution methods is used by CAV; what services does it provide?
conciliation
dispute res services over the phone
sometimes in-person conciliation
What factors influence the appropriateness of using CAV to resolve a civil dispute?
- whether its within CAV’s jurisdiction
- whether its likely to be resolved
- whether there are better alternative ways to resolve dispute
+ whether it has been dealt with by VCAT or court or there is case pending
+ whether consumer has tried to resolve dispute themselves first
+ whether complaint warrants involvement (ensuring it’s not trivial)
+ if consumer is vulnerable/disadvantaged (if they are, CAV’s involvement may be needed)
What types of disputes are within CAV’s jurisdiction?
disputes about:
- supply of goods/services
- residential tenancies
- retirement villages
- owner’s corporations
What influences whether a dispute is likely to settle?
‘know of’ this, don’t obsess ~ will vary based on scenario
- delay in complaining to CAV
- if other party has previously refused to undertake conciliation
- if person complaining has contributed to dispute through inappropriate behaviour
- dispute is not overly subjective
- if other party made reasonable offer that was rejected by consumer
What influences whether there are other or better ways to resolve the dispute?
- willingness to negotiate
- previous failed attempts to negotiate
- whether binding order is more appropriate than reaching resolution themselves
- other party unlikely to take conciliation seriously
- if party prefers formality of tribunal/court
- case too big or complex
- urgent matter
Evaluate CAV as a dispute resolution body
STRENGTHS:
* Free = accessible to all
* Informal = without fear/favour
* Both sides can present their case and rebut each other’s = procedural fairness
* Has criteria to assess disputes individually = filter = less wastage of time/resources
* Aims to conciliate in timely manner = less delays
* Non-adversarial = voluntary not imposed decision = more likely to accept outcome
WEAKNESSES:
* Limited role (e.g. no big/complex cases) and jurisdiction = less cases can be resolved through it
* Power imbalance between parties may increase anxieties and hinder fairness
* Decision is not binding unless terms of settlement entered
* CAV does not have power to make final order
* Not all cases accepted due to criteria and prioritisation of cases
* Parties may not take process seriously = unsuccessful = add to delay + stress
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What is a tribunal?
A civil dispute resolution body that is less costly, more informal and more efficient than the courts.
What is VCAT (Victorian Civil and Administrative Tribunal)?
A tribunal that deals a range of civl disputes heard by various lists e.g. Human Rights List, Civil Claims List, Residential Tenancies List
What is a member?
Person who presides over final hearings and compulsory conferences at VCAT
e.g. VCAT president, vice-presidents, deputy presidents, senior members, ordinary members
Identify the divisions of VCAT
PARCH Planning and environment Administrative Residential Tenancies Civil Human Rights
What is the purpose of VCAT
Provide Victorians with a low-cost, accessible, efficient and independent tribunal delivering high-quality dispute resolution processes.
How is VCAT low cost?
- low filing fees than courts
- no hearing fees for some claims
- in many list, parties don’t have to go through pre-trial procedures, which can add to legal costs incurred by parties
- encouraging self-representation (not paying lawyers)
How is VCAT accessible?
- various locations in Vic
- offers telephone and video conferences in place of attending tribunal, allows online applications and conducts online hearings
- less formal than courts = more comfortable
How is VCAT efficient?
Constantly aims to reduce waiting times = cases heard quicker
How is VCAT independent?
- VCAT members are impartial and act as unbiased adjudicators
- supported by Court Services Victoria (CSV) which is independent of parliament and government
What dispute resolution methods are used at the Victorian Civil and Administrative Tribunal (VCAT)?
- mediation, including fast track mediation and hearing for small civil claims
- compulsory conferences
- a final hearing before a member
What is fast track mediation and hearing?
Dispute resolution process used for small claims (valued between $500 and $10,000) about goods/services in the Civil Claims List at the Victorian Civil and Administrative Tribunal (VCAT).
What happens if the mediation fails in the process of fast track mediation and hearing?
The dispute goes straight to a hearing on the same day before a VCAT member
How can mediation carried out as part of pursuing a claim through VCAT become binding?
When terms of settlement is entered into, and VCAT makes an order giving effect to the terms of settlement so that the terms become a formal order of the tribunal and be binding.
What is a compulsory conference?
A confidential meeting where disputing partiers discuss ways to resolve their dispute in the presence of a VCAT member. Use a conciliation process.
What is a final hearing?
A hearing which allows disputing parties to present their case before a VCAT member who makes a binding decision for them.