Chapter 7 Trust, Justice and Ethics,

Question 1

What does reputation do?

Answer 1

Its reflects the prominence of its brand in the minds of the public and the perceived quality of its goods and services.

Question 2

Reputation is an

Answer 2

Intangible asset that can take a long time to build out and can be easily destroyed

Question 3

What most important factor that determines a reputation

Answer 3

Trust

Question 4

Trust is a

Answer 4

willingness to be vulnerable to a trustee based on the positive expectations about the trustee’s actions and intentions.

Question 5

Trust in organizational authorities (CEO, C-suite, etc) depend on

Answer 5

Justice and ethics to determine a company’s reputation

Question 6

Justice is the

Answer 6

perceived fairness of an authority’s decision making

Question 7

If an org’s justice perception is high

Answer 7

they believe that decision outcomes are fair and that decision making processes are designed and implemented in a fair manner.

Question 8

Ethics reflect

Answer 8

The degree to which the behaviors of an authority are in accordance with a generally accepted moral norms.

Question 9

High levels of ethics mean that

Answer 9

employee believe that things are being down that way they should be or ought to be done.

Question 10

Disposition-based trust means

Answer 10

your personality tracts include a general propensity to trust others

Question 11

Cognition-based trust means

Answer 11

it depends on feelings towards the authority that go beyond any rational assessment.

Question 12

Cognition-based trust includes

Answer 12

truthworthiness in a trustee’s ability, benevolence, and integrity.

Question 13

Most relationships have a ____-based form of trust

Answer 13

cognition

Question 14

Affect-Based Trust means

Answer 14

that it depends on the feeling towards the authority that go beyond any rational assessment

Question 15

What is trust propensity?

Answer 15

the general expectation that the words, premises, and statements of individuals and groups can be relied upon.

Question 16

Trust propensity is most important when dealing with

Answer 16

strangers when people would tend to have blind trust

Question 17

Trust propensity is a product of

Answer 17

Nature and nurture

Question 18

Trustworthiness inspires trusts in a ____-based trust system

Answer 18

Cognition

Question 19

What are the dominions of trustworthiness?

Answer 19

Ability, benevolence, and integrity

Question 20

Ability is defined as

Answer 20

the skills, competencies, and ares of expertise that enable an authority to be successful in some specific area

Question 21

Benevolence is defined as

Answer 21

the belief that the authority wants to do good for the truster apart from any selfish or profit-centered motives

Question 22

Benevolence in the workplace looks like

Answer 22

The authors care about their employees, are concerned for employee well-being, and feel a sense of loyalty to them.

Question 23

Integrity is defined as

Answer 23

the perception that the authority adhere to a set of values and principles that the truster finds accceptable

Question 24

Integrity as means that

Answer 24

the authority is of sound character whereas they have good intentions and strong moral discipline.

Question 25

Integrity communicates

Answer 25

the alignment between words and action

Question 26

What type of trust is not rooted in logic?

Answer 26

Affect-based trust

Question 27

New relationships start out with

Answer 27

disposition-based trust

Question 28

Few relationships have

Answer 28

affect-based trust

Question 29

What are the four dimensions of justice?

Answer 29

Distributive, procedural, interpersonal and informational

Question 30

Distributive justice means that

Answer 30

there is fairness in the decision-making outcomes

Question 31

Procedural justice refers to

Answer 31

the perception of decision-making processes

Question 32

How is procedural justice fostered?

Answer 32

When authorities adhere to rules of fair process.

Question 33

Voice is rule of fair process where the employee has an opportunity to express their opinions and views during a course of decision-making under what type of justice

Answer 33

Procedural justice

Question 34

Mora judgement reflects

Answer 34

The process people use to determine whether a particular course of action is ethical or unethical.

Question 35

What is the most important factor influencing moral judgement?

Answer 35

Cognitive moral development

Question 36

This theory argues that as people age and mature, they move through various stages go moral development- each more mature and sophisticated than the prior one

Answer 36

Kohlberg's Cognitive Moral Development

Question 37

According to Kohlberg, people being their moral development at the

Answer 37

pre-conventional stage whereas right versus wrong is viewed in terms of the consequences of various actions for the individual.

Question 38

Conventional stage is

Answer 38

when right versus wrong us referenced to the expectations of one's family and one's society.

Question 39

People seek the approval of their friends and family during the___ and they conform to the stereotypes of what's right

Answer 39

conventional stage or cognitive moral development

Question 40

Most adults have been showed to be in a conventional stage and this is relevant to organizations because

Answer 40

it shows that moral judgement can be influenced by organizational policies, practices and norms.

Question 41

Sophisticated moral thinkers reach the__. At this stage right versus wrong is referenced to a set of defined, established moral principles

Answer 41

Post-conventional stage or principled stage

Question 42

Less than 20% of adults reach this stage

Answer 42

Post-conventional or principled stage

Question 43

What are the moral principles of used in the Principled Stage?

Answer 43

Utilitarian, egoism, ethics of duties, ethics of right, virtue ethics

Question 44

Utilitarian

Answer 44

An act is morally right if it results in the greatest amount of good for the greatest number of people—sometimes termed the “greatest happiness principle

Question 45

Egoism

Answer 45

An act is morally right if the decision maker freely decides to pursue either short-term or long-term interests. Markets are purported to limit the degree to which one egoist’s interests harm the interests of another

Question 46

Ethics of duties

Answer 46

An act is morally right if it fulfills the “categorical imperative”—an unambiguously explicit set of three crucial maxims: (a) the act should be performable by everyone with no harm to society; (b) the act should respect human dignity; (c) the act should be endorsable by others

Question 47

Ethics of Right

Answer 47

An act is morally right if it respects the natural rights of others, such as the right to life, liberty, justice, expression, association, consent, privacy, and education

Question 48

Virtue Ethics

Answer 48

An act is morally right if it allows the decision maker to lead a “good life” by adhering to virtues like wisdom, honesty, courage, friendship, mercy, loyalty, modesty, and patience

Question 49

What are consequentialist moral principles

Answer 49

Utilitarianism and Egoism

Question 50

What are non-consequentialist moral principles

Answer 50

ethics of duties, ethics of right and virtue ethics

Question 51

Moral intent

Answer 51

An authority's degree of commitment to the moral course of action

Question 52

Moral identity

Answer 52

the degree to which a person self-identifies as a moral person (self-concept). This moderates the effects of moral judgement on ethical behavior.

Question 53

Trust has a ______ effect on Performance. Employees who are willing to be vulnerable to authorities tend to have high levels of task performance

Answer 53

moderate positive

Question 54

Trust has a ________ effect on commitment.. Employees willing to be vulnerable to authorities tend to have higher levels of affective commitment and higher levels of normative committee.

Answer 54

strong positive

Question 55

Trust has no effect on

Answer 55

Continuance commitment

Question 56

Ability to focus

Answer 56

the degree to which employee's devote their attention to work, as opposed to covering their backslide, playing politics and keeping an eye on the boss.

Question 57

____ influences citizenship behavior and counterproductive behavior

Answer 57

Trust

Question 58

Employees who don't trust their employer have an ____ relationship that is based on narrowly defined quid pro quo obligations that are specified in advance. Employees exchange work for financial compensation

Answer 58

Economic exchange

Question 59

As trust increases, _____ relationships develop that are based on vaguely defined obligations that are open-ended and long-term in the repayment schedule (mutual investment).

Answer 59

Social exchange

Question 60

What does corporate social responsibility acknowledge

Answer 60

the responsibilities of a business encompass the economic, legal, and citizenship expectations of their shareholders and employees.