Chapter 8

Question 1

Teams

Answer 1

groups of two or more people who interact and influence each other, are mutually accountable for achieving common goals associated with organizational objectives, and perceive themselves as social entity within an organization.

Question 2

Team Performance

Answer 2

how long that team usually lasts

Question 3

Skill Diversity

Answer 3

its members posses different skills and knowledge

Question 4

Authority Dispersion

Answer 4

the degree that decision making responsibility is distributed throughout the team

Question 5

Social Networks

Answer 5

social structure of individuals or social units that are connected to each other through one or more forms of interdependence

Question 6

Social Loafing

Answer 6

the problems that occurs when people exert less effort when working in teams than working alone

Question 7

Departmental Team

Answer 7

Team that consist if employees who have similar or complimentary skills and are located in the same unit of a functional structure, usually minimal task interdependence because each person works with clients with employees in other departments

Question 8

Self-Directed Team

Answer 8

Team whos members are organized around work processes that complete an entire piece of work requiring several interdependent tasks and have substantial autonomy over the execution of those task

Question 9

Team Project/Task Force

Answer 9

Cross functional teams whose members are usually drawn from several disciplines to solve a specific problem, realize an opportunity, or design a product or service

Question 10

Five C’s

Answer 10

• cooperating
• conflict resolving
• coordinating
• comforting
• communicating

Question 11

Cooperating

Answer 11

team members are willing and able to work together rather than alone

Question 12

Coordinating

Answer 12

team members actively manage the team’s work so it is performed efficiently and harmoniously. Must know other team members work to some degree as well

Question 13

Communicating

Answer 13

team members transmit information freely (rather than reluctantly), efficiently (using the best channel and symbols), and respectfully (minimizing arousal of negative emotions). They also listen actively to co-workers.

Question 14

Comforting

Answer 14

Effective team members help co-workers to maintain a positive and healthy psychological state

Question 15

Conflict Resolving

Answer 15

conflict is inevitable in social settings, but effective team members have the skills and motivation to resolve disagreements within the group

Question 16

Stages of Team Development

Answer 16

1. Forming
2. Storming
3. Norming
4. Preforming
5. Adjourning

Question 17

Forming

Answer 17

• evaluate value of membership
• polite
• defer to authority
• learn about one another

Question 18

Storming

Answer 18

• interpersonal conflict
• establish norms
• compete for roles

Question 19

Norming

Answer 19

-first real sense of cohesion
-establish roles
-agree on team objective
-

Question 20

Preforming

Answer 20

• conflicts resolved quickly
• high cooperation and trust
• efficient coordination

Question 21

Adjourning

Answer 21

• when team is about to disband

- shift away from task and to relationships

Question 22

Norms

Answer 22

the informal rules and shared expectations that groups establish to regulate the behaviour of their members.

Question 23

Roles

Answer 23

set of behaviors that people are expected to perform because they hold specific formal or informal positions in a team and organization.

Question 24

Types of Roles

Answer 24

• organizer
• doer
• challenger
• innovator
• team builder
• connector

Question 25

Team Cohesion

Answer 25

degree of attraction people feel toward the team and their motivation to remain members.

Question 26

Self directed teams

Answer 26

Cross-functional work groups that are organized around work processes, complete an entire piece of work requiring several interdependent tasks, and have substantial autonomy over the execution of those tasks.