Chapter 8

Question 1

Nonverbal Communication

Answer 1

everything we do to communicate often than the words themselves

Question 2

Early in Relationships vs More established Relationships

Answer 2

• nonverbal plays a more important role early in relationships, helps us form impressions
• after norms are established, we give less power to these isolated behaviors.

Question 3

My nonoverbal cues vs YOUR nonverbal cues

Answer 3

• we are mmoe aware of our verbal messages, than nonverbal

- we tend to think of nonverbal as natural, but perceive other nonverbal as more meaningful & intentional.

Question 4

Forms of Nonverbal Messages

Answer 4

• Physical Appearance
• Kinesics
• Oculesics
• Facial Expressions
• Paralanguage (vocalic)
• Proxemics’ (space)
• chronemics

Question 5

Physical Appearance

Answer 5

Impact: it’s the first message we send/receive
-we may not initiate interaction w/someone we find unattractive

Physical Aspects that communicate: dress, clothing, hair color. They communicate status, intelligence, fashion..etc

Question 6

Advantages of Physical Attractiveness

Answer 6

• viewed as more intelligent
• less like to be arrested, serve full term
• perceived as socially skilled

Question 7

Disadvantages of Physical Attractiveness

Answer 7

• perceived as brainless
• not taken seriously
• incompetent
• intimidating

Question 8

Kinesics

Answer 8

study of body movement

Question 9

Illustrators

Answer 9

• nonverbal symbols that add meaning to the verbal messages

- ex) a child holds up 2 fingers to say they are 2

Question 10

Regulators

Answer 10

help w/conversational interaction

ex)raise your hand

Question 11

Affect Displays

Answer 11

behaviors that shows ones emotional state

Ex)crying, smiling

Question 12

Adaptors

Answer 12

usually unconscious movements done under times of stress, anxiety, or boredom.
Ex)tap pencils, shake legs

Question 13

Courtship Readiness

Answer 13

cues we use when we are trying to make a love connection.

Ex)suck in stomach, stand up straight

Question 14

Oculesics

Answer 14

Eye Movement:-defines the nature of the relationship

• direct eye contact is perceived positively.
• shifting(avoiding) eye contact is perceived negatively.

Question 15

Facial Expressions: Facial Management Techniques:

Answer 15

-used to control expressions so they will be appropriate for certain circumstances

Question 16

Intensify

Answer 16

exaggerate your facial expressions, make it seem stronger

Ex)talking to a baby

Question 17

DE intensify

Answer 17

downplay the emotion you are feeling

Ex)angry with roommate

Question 18

Neutralize

Answer 18

eliminate all emotions

Ex)poker face

Question 19

Mask

Answer 19

hold back the emotion you are really feeling and replace it with a more socially desirable
Ex)birthday gift you hate

Question 20

Paralanguage (vocalics)

Answer 20

• the use of characteristics of the human voice
• everything about our voice except the actual words you say

Ex)pitch, intonation, volume, rate

Question 21

Proxemics (Space) & Haptics (touch)

Answer 21

-the use of proxemics and haptics to communicate are strongly related because in order to touch someone we have to allow them into our space

Question 22

Personal Space

Answer 22

• the invisible bubble around us

- when unexpectedly invaded, we feel violated

Question 23

Status-

Answer 23

person rank in hierarchy

-individuals who are higher in status tend to initiate touch more so than lower status individuals.

Question 24

Liking

Answer 24

we show that we like another by touching them

Question 25

Instrumental

Answer 25

-touching for a reason beside relational reasons Ex)help someone cross the street

Question 26

Role

Answer 26

-touching someone as part of your job Ex)doctor, nurse, barber

Question 27

Type of Touch

Answer 27

how long does it last, the type of force Ex) gentle pat on the arm, rub on back, slap across face

Question 28

Location of Touch

Answer 28

-is it a safe area? is it appropriate? Ex)neck, upper back, arm, shoulders (safe area) thigh, legs, lower back, face (more threatening)

Question 29

Relationship with Source

Answer 29

-type and location of touch vary in their appropriateness depending on the relationship. Ex)mom, boyfriend, girlfriend

Question 30

Context

Answer 30

where did the touch take place? touch in public is less intimate Ex) PRT, office, bar, room

Question 31

Gender Differences related to proxemics and haptics

Answer 31

- women have bigger personal bubbles - men take up more space and invade others personal bubbles more frequently. - women are afforded more leniency in terms of invading others space and touching - male interactions involve larger personal bubbles and less touching

Question 32

Chronemics

Answer 32

the time we use to communicate

Question 33

Biological Time Orientations

Answer 33

- circadian rhythms (chronobiology) | - when you function best

Question 34

Punctuality

Answer 34

being late vs being on time | Circumstantial-job interview vs party

Question 35

The timing of Messages

Answer 35

-how we sequence information or how rapidly we move from one message to another Ex)the time to return phone call or email

Question 36

Nonverbal Sensitivity

Answer 36

when a person is skilled at decoding nonverbal messages - women are generally more attuned - men expect people to just come out and say what they mean

Question 37

Increasing your nonverbal sensitivity

Answer 37

- pay attention - focus on other person (eliminate distractions) - watch for eye contact - listen closely to vocal quality - notice small things about others behavior - observe patterns over time to track changes