Chapter 8 (E1)

Question 1

What is a symmetrical relationship?

Answer 1

When 2 participants are equal, such as friends or coworkers.

Question 2

What is a complementary relationship?

Answer 2

Inequality. When one participant is superior to the other.

Question 3

What is the first type of communication that represents public selves

Answer 3

Spoken word

Question 4

What is an incongruent or mixed message?

Answer 4

Mix of content by what is said and the process of what is transmitted and can have a nurturing or harmful aspect

Question 5

Type of clarifying technique:
Restating in different words than the basic content of the patients message

Answer 5

Paraphrasing

Question 6

What is the term for assisting people to better understand their own thoughts and feelings?

Answer 6

Reflection

Question 7

What is a projective question?

Answer 7

A “what if” question

Question 8

Giving advice is?

Answer 8

Rarely helpful

Question 9

What do “why” questions very often imply?

Answer 9

Criticism

Question 10

What is the 3rd leading cause of medical deaths?

Answer 10

Miscommunication

Question 11

What is a form of cultural bias that determines what we notice and what we ignore?

Answer 11

Cultural filters