Chapter 8 - Employee and Labor Relations

Question 1

written agreement involving promises of duration or conditions in the employment relationship

Answer 1

written employment contract

Question 2

a formal process of negotiating working conditions with an employer for a work group represented by a union

Answer 2

collective bargaining

Question 3

union contracts for a represented group of employees and designated employers. A term usually used in the private sector

Answer 3

collective bargaining agreement

Question 4

a legal doctrine that describes an employment relationship without a contract where either party can end the relationship at any time for any reason

Answer 4

employment at will

Question 5

verbal agreement involving promises of duration or conditions in the employment relationship

Answer 5

oral employment contract

Question 6

one in which employers agree to hire only union members or those nonmembers it hires must join the union within a designated time

Answer 6

union shop

Question 7

does not require employees to join the representing union, but they are required to pay a fee to the union for its representation if they don’t join as members

Answer 7

agency shop

Question 8

are workplaces where the employees do not have to pay dues to or join the representing union

Answer 8

open shop

Question 9

employers may hire only dues-paying union members

Answer 9

closed shop

Question 10

forms of punishment to assure obedience with policies

Answer 10

discipline

Question 11

rules by which the workplace will be managed

Answer 11

employment policies

Question 12

last step in the disciplinary process progression prior to removing the employee from the payroll

Answer 12

final warning

Question 13

verbal notice that a rule or policy has been violated and further discipline will result if the behavior is repeated

Answer 13

oral warning

Question 14

a written plan that a supervisor provides an underperforming employee that specifies performance results required by a specific date

Answer 14

performance improvement program

Question 15

a system of penalties involving increasing sanctions that can be taken if unwanted behavior recur

Answer 15

progressive discipline

Question 16

usually considered to be an increase in responsibility or compensation or both

Answer 16

promotion

Question 17

strategic goals achieved through local community relationships around social needs and issues

Answer 17

corporate responsibility

Question 18

the practice of embracing differences of race, culture and background and ensuring that everyone is a participant in workplace processes

Answer 18

diversity and inclusion

Question 19

methods for recognizing and honoring various types of employee backgrounds

Answer 19

diversity programs

Question 20

methods for management of the employer-employee relationship

Answer 20

employee relations program

Question 21

problem solving groups of management and nonmanagement employees focused on specific issues within the workplace

Answer 21

employee-management committees

Question 22

the study of leadership styles and techniques

Answer 22

leadership concepts

Question 23

a group of people with a specific assignment permitted to select its own leadership and direction to take toward the problem or task

Answer 23

self-directed team

Question 24

formal employee complaints handled by a structured resolution process usually found in a union represented workgroup

Answer 24

grievances

Question 25

union contracts for a represented group of employees and designated employers. this term is usually used in the public sector

Answer 25

memorandum of understanding

Question 26

employer action that prevents workers from entering the workplace to do their normal jobs

Answer 26

lockout

Question 27

technique used by unions to announce to the public a problem with an employer over issues involving working conditions or benefits

Answer 27

picketing

Question 28

a legal tort claim against ab employer for injury to someone inside or outside the organization in a way that should have been predicted by the employer if a proper background check had been completed

Answer 28

negligent hiring

Question 29

a legal tort claim against an employer for keeping someone on the payroll who is known to be a danger to others inside or outside the organization

Answer 29

negligent retention