Chapter 8 Management Flashcards Preview

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Flashcards in Chapter 8 Management Deck (33):
1

What is a manager?

A manager is responsible for setting objectives, organising resources and motivating staff so that the organisation’s aims are met

2

what are managers responsible for?

1 Setting objectives and planning
2 Organising resources to meet the objectives
3 Directing and motivating staff
4 Coordinating activities
5 Controlling and measuring performance against targets

3

what did Henry Mintzberg identify?

identified ten roles common to the work of all managers

4

What are the 3 group that Henry Mintzberg identify?

Interpersonal roles
Informational roles
Decisional roles

5

what is Leadership?

Leadership is the art of motivating a group of people towards achieving a common objective

6

what are Leadership styles?

Leadership (or management) style refers to the way in which managers take decisions and communicate with their staff.

7

what are the 3 leadership styles?

1 Autocratic (or authoritarian)
2 Democratic
3 Laissez-faire

8

Autocratic leadership?

Autocratic leadership is a style of leadership that keeps all decision making at the centre of the organisation

9

Democratic leadership?

Democratic leadership is a leadership style that promotes the active participation of workers in taking decisions

10

Laissez-faire leadership?

Laissez-faire leadership is a leadership style that leaves much of the business decision making to the workforce – a ‘hands-off’ approach and the reverse of the autocratic style

11

Autocratic main features

1 leader takes all decisions
2 supervises workers closely
3 only one-way communication

12

Autocratic drawbacks

1 de-motivates staff who want to contribute and accept responsibility
2 decisions do not benefit from staff input

13

Autocratic possible applications

Where and when quick decisions are needed e.g. emergency situations

14

what falls under Interpersonal roles?

1 Figurehead
2 Leader
3 Liaison

15

what falls under Informational roles?

1 Monitor (receiver)
2 Disseminator
3 Spokesperson

16

what falls under Decisional roles?

1 Entrepreneur
2 Disturbance handler
3 Resource allocator
4 Negotiator

17

Leadership positions in business?

Directors
Manager
Supervisor
Team leader
Worker’s representative

18

Main features of Democratic?

1 worker participation encouraged
2 two-way communication used, which allows feedback from staff

19

Drawbacks of democratic?

1 consultation with staff can be time consuming
2 on occasions, quick decision making will be required

20

Possible applications of Democratic?

an experienced and flexible workforce will be likely to benefit most from this style

21

Main features of Laissez-faire

managers delegate virtually all authority and decision-making powers

22

Drawbacks of Laissez-faire

workers may not appreciate the lack of structure and direction in their work – this could lead to a loss of security

23

Possible applications of Laissez-faire

May be appropriate in creative industries where experts are likely to arrive at inventions and solutions

24

What is McGregor’s Theory?

According to Douglas McGregor (1950), one of the most important determinants of leadership style is the attitude of managers towards their workers

McGregor identified two distinct management approaches to the workforce and he called these,

Theory X
Theory Y

25

What did Theory X managers believe

workers:
1 dislike work
2 will avoid responsibility
3 are not creative

It was Autocratic leadership style

26

what did Theory Y managers believe?

workers:
1 enjoy their work
2 will accept responsibility
3 are creative

it was a Democratic leadership style

27

Emotional intelligence (EI)

Emotional intelligence is the ability of managers to understand their own emotions, and those of the people they work with, to achieve better business performance

28

what are the 4 competencies of Emotional intelligence?

Self-awareness
Self-management
Social awareness
Social skills

29

Self-awareness?

knowing what we feel is important and using that to guide decision-making

30

Self-management?

being able to recover quickly from stress, being trustworthy and conscientious, showing initiative and self-control

31

Social awareness?

sensing what others are feeling, being able to take their views into account and being able to ‘get on’ with a wide range of people

32

Social skills?

handling emotions in relationships well and accurately understanding different social situations; using social skills to persuade, negotiate and lead

33

The ‘best’ leadership style?

Democratic leadership – involving participation and two-way communication – is increasingly common, for a number of reasons. Working people are better educated than ever before and have higher expectations of their experiences from work – they expect higher-level needs to be partly satisfied at work.