CHAPTER 8: MANAGING PROJECT QUALITY Flashcards

(31 cards)

1
Q

Activity Network Diagram

A
  • show flow of project work
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2
Q

AFFINITY DIAGRAM

A
  • breaks down ideas, solutions, causes and project components
  • groups them together with other similar ideas, components etc.
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3
Q

BENCHMARKING

A
  • compare 2 entities to measure similar performance
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4
Q

CAUSE AND EFFECT DIAGRAM

A
  • shows relationship between variables within a process
  • how relationships contribute to inadequate quality
  • help organize process and team opinion
  • generate discussions on solution finding
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5
Q

CHECKLIST

A
  • list of important quality issues
  • consulted to ensure work is completed according to quality policy
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6
Q

CONTROL CHART

A
  • quality control chart
  • maps performance over time
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7
Q

COMTROL QUALITY

A
  • inspection driven process
  • measures work results to confirm that the project is meeting quality standards
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8
Q

COST OF CONFORMANCE

A
  • costs to attain expected quality level
  • cost of quality
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9
Q

COST OF NON CONFORMANCE TO QUALITY

A
  • Cost associated with not satisfying quality expectations
  • Cost of poor quality
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10
Q

COST BENEFITS ANALYSIS

A
  • process to study the trade off between costs and the realized benefits of those costs
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11
Q

DESIGN OF EXPERIMENTS

A
  • statistical scenarios
  • determine what variables will result in the best outcome
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12
Q

EXTERNAL QA

A
  • quality assurance provided to external customers of the project
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13
Q

FLOWCHART

A
  • illustrates how components in a system are related
  • hel PT identify where quality issues may be present so that team can plan appropriate remedies
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14
Q

INTERNAL QUALITY ASSURANCE

A
  • QA provided to management and project team
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15
Q

ISO

A
  • International organization for Standardization
  • independent, non- government
  • international org
  • sets standards and spec for products, services, systems to ensure quality, safety and efficiency
  • instrumental in facilitating international trade
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16
Q

MATRIX DIAGRAM

A
  • data analysis table
  • shows strength between variables and relationships in a matrix
17
Q

PARETO DIAGRAM

A
  • histogram that illustrates ranks categories of failure within a project
18
Q

QUALITY

A
  • degree of which a set of inherent characteristics fulfill quality requirements
  • American Society for Quality
19
Q

QUALITY ASSURANCE

A
  • management process
  • defines quality system or quality policy a project must adhere to.
  • aims to plan quality into the project rather than inspecting it into a deliverable
20
Q

QUALITY MANAGEMENT PLAN

A
  • defines how project team will implement and fulfill the quality policy of the performing organization
21
Q

QUALITY METRICS

A
  • operational definitions
  • specify measurements and expected targets for quality and performance
22
Q

QUALITY PLANNING

A
  • determine which quality standards are relevant
  • determine best methods of adhering to them
23
Q

RULE OF SEVEN

A
  • out of control
  • 7 measurements of a control chart are on one side of the mean
24
Q

RUN CHART

A
  • Quality control tool
  • results of inspection in occurring order
  • demonstrate results of process over time
  • use trend analysis to predict when certain trends may emerge
25
Scatter Diagram
- quality control tool - tracks relationship between two variables over time - related if close to diagonal line
26
SEVEN BASIC QUALITY TOOLS
- used in quality planning and quality control - cause and effect diagrams - flowcharts - checksheets - Pareto Diagram - Histogram - Control chart - Scatter Diagram
27
STATISTICAL SAMPLING
- choose percentage of results at random - e.g. 20 percent of all devices are selected to be checked for quality
28
SYSTEM OR PROCESS FLOWCHARTS
- illustrate the flow of a process through a system
29
TREE DIAGRAM
- shows hierarchies and decomposition of a solution, organization or project tea. - e.g. wbs or org chart
30
TREND ANALYSIS
- use past results to predict future performance
31
WORK PERFORMANCE INFORMATION
- results of project work - technical performance measures - project status - corrective action - performance reports