Chapter 8 Strategic Planning Flashcards

1
Q

Today, fire agencies commonly engage in the following three types of planning

A

Tactical/operational planning
Strategic planning
Master/long-range planning

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

The term ________ refers to a plan of action designed to achieve a particular goal

A

Strategy

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

The most successful strategic planning effort involves both internal and external stakeholders and ________

A

Customers

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

________ into demographic and development trends serves as the basis for future strategic planning efforts within a fire department and for future anticipated growth

A

Research

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

________ is the common characteristic on which data can be organized, allowing be different applications to access the same data about one specific point of interest

A

Geography

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

In the public sector, strategic planning provides a basis for efficient expenditure of ________ and sets aside the potential for inefficient decision-making

A

Public funds

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

________ statements provide members with direction for how things can be and a sense of organizational pride and purpose

A

Vision

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

________ identify the organization’s capability of providing the services requested by customers

A

Strengths

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Internal organizational issues that are identified by the planning team are typically issues that are at the heart of the organizations problems

A

Weaknesses

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

________ are focused on existing services and on expanding and developing new possibilities inside and beyond the traditional service area

A

Opportunities

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Conditions in the external environment that are not under the organizations control

A

Threats

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

________ fulfill the mission of the organization and provide individual members with clear direction

A

Goals

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

A measurable action to be taken that supports our goal

A

Objective

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

A request for proposal is often developed by the organization’s ________

A

Purchasing staff

How well did you know this?
1
Not at all
2
3
4
5
Perfectly