Chapter 8: Terms and Concepts

Question 1

Disable antivirus software

Answer 1

Should be done before installing a NIC driver

Question 2

Control Panel > Hardware and Sound > Device Manager

Answer 2

Path to manually update a NIC driver in Windows 8

Question 3

Start > Control Panel > Device Manager

Answer 3

Path to manually update a NIC driver in Windows 7

Question 4

Roll Back Driver

Answer 4

Feature to select if the NIC driver does not install properly

Question 5

Cellular

Answer 5

Examples include GSM, EDGE, and EV-DO

Question 6

Cable

Answer 6

A high-speed, always-on, broadband connection that uses coaxial cable

Question 7

Satellite

Answer 7

A broadband connection that is used by users in remote locations

Question 8

Disable onboard NIC

Answer 8

Best practice when installing a new NIC in a system with an onboard NIC

Question 9

Internet port

Answer 9

Interface used to connect a wireless router to a broadband service device

Question 10

Types of clouds

Answer 10

Private, Public, Community, Hybrid

Question 11

Cloud service models

Answer 11

SaaS, LaaS, PaaS

Question 12

A packet that triggers a computer to wake up from a low power state

Answer 12

Magic packet

Question 13

A variety of techniques that control the flow of network traffic, improve transmission speeds, and improve real-time communications traffic

Answer 13

Quality of Service

Question 14

A Windows profile that selects the default settings for firewalls, file and print sharing, and network discovery depending on the network connected too

Answer 14

location profile

Question 15

The process that is used to convert private addresses to Internet-routable addresses

Answer 15

NAT

Question 16

The name that is given to a wireless network

Answer 16

SSID

Question 17

A specific frequency range used for wireless communication

Answer 17

Channel

Question 18

A wireless security mode that uses AES encryption

Answer 18

WPA2

Question 19

A command that is used to display basic host addressing configuration

Answer 19

ipconfig

Question 20

Command that is used to test basic connectivity between devices

Answer 20

Ping

Question 21

A command that is used to trace the route that packets take from source to destination

Answer 21

Tracert

Question 22

A command that is used to query DNS servers for host name or IP information

Answer 22

nslookup

Question 23

A group of computers and electronic devices with a common set of rules and procedures administered as a unit

Answer 23

Domain

Question 24

A collection of LAN workstations and servers that are designed to communicate and exchange data with one another

Answer 24

Workgroup

Question 25

A secure and convenient way to provide easy access to network resources

Answer 25

Mapped drive

Question 26

A private network that connects remote sites or users together over a public network

Answer 26

VPN

Question 27

A program that allows technicians to view and control a computer from a remote location

Answer 27

Remote Desktop

Question 28

A program that allows customers to view in real time on the screen what is being repaired or upgraded on their computer

Answer 28

Remote Assistance

Question 29

A technology that is used to transmit and receive multiple signals via the use of different frequencies over one cable

Answer 29

Broadband

Question 30

A technology that shares the existing copper telephone lines with analog voice to provide high-speed digital data communication between end users and telephone companies

Answer 30

DSL

Question 31

An IP-based wireless 4G broadband technology that offers high-speed mobile Internet access for mobile devices

Answer 31

WiMAX

Question 32

A data storage and processing facility run by an in-house IT department or leased offsite

Answer 32

Data center

Question 33

An off-premise service that offers on-demand access to a shared pool of configurable computing resources

Answer 33

Cloud computing