Chapter 9 Flashcards
(150 cards)
1
Q
What is a characteristic of the Social Age?
A
Communication between people is networked.
2
Q
Is information primarily shared through face-to-face communication in the Social Age?
A
No, information is not primarily shared through face-to-face communication.
3
Q
Is teamwork limited by boundaries in the Social Age?
A
No, teamwork is not limited by boundaries.
4
Q
How are problems addressed in the Social Age?
A
Problems are addressed communally.
5
Q
Which of the following are forms of social media appropriate for use in business?
A
Blogs, Forums
6
Q
In business social software, dashboards serve as a _______
A
center of communication.
Dashboards in business social software are used to facilitate communication and collaboration among users.
7
Q
Which of the following is a function of dashboards in business social software?
A
center of communication.
Dashboards help to organize and display important information for users, promoting interaction.
8
Q
What is the primary purpose of dashboards in business social software?
A
Facilitating communication and collaboration among users.
Dashboards aggregate information to support teamwork and decision-making.
9
Q
When sharing files, a businessperson should be careful to do which of the following?
A
Organize files by project
Organizing files by project helps in maintaining clarity and efficiency in file sharing.
10
Q
What is one action a businessperson could take when formulating a sharing files protocol?
A
Ask colleagues for input on formulating a sharing files protocol
Collaborating with colleagues can lead to a more effective and comprehensive protocol.
11
Q
True or False: Adding only constructive comments is a recommended practice when sharing files.
A
True
Constructive comments contribute positively to the collaboration process.
12
Q
What rapidly changing factor has led to the Social Age in business?
A
Communication Technology
13
Q
The most effective business collaboration tools all include the extensive use of which of the following?
A
Written communication
14
Q
What is one reason dashboards in business social software are useful?
A
They can increase work efficiency.
Dashboards help streamline processes and enhance productivity.
15
Q
How can dashboards in business social software be tailored to user needs?
A
They are customizable.
Users can adjust the layout and widgets to fit their specific requirements.
16
Q
What type of information can dashboards provide about colleagues?
A
They can provide information about your coworkers.
This may include status updates, project contributions, and availability.
17
Q
Which of the following are not productive or effective in online discussions? (Choose every correct answer)
A
Ignoring competing points of view, voicing complaints
Using strong, declarative language can sometimes be effective, but the other two options are generally seen as unproductive.
18
Q
Which of the following are typically included in a professional social network profile?
A
A job title
Professional interest
Contact information
19
Q
What is one benefit of writing blogs for personal branding?
A
Many professionals use blogs to facilitate personal branding
Personal branding helps individuals establish their expertise and connect with their audience.
20
Q
How do blogs serve organizations?
A
Blogs are an effective way to share the story of your organization with stakeholders
Sharing organizational stories can enhance transparency and engagement with the audience.
21
Q
Why is it important to manage permissions and only let the correct people have access to shared files?
A
Shared files often contain sensitive or confidential information
22
Q
Which of the following is the primary goal of blogs for organizations?
A
Effective public relations
23
Q
After coming to an understanding concerning your company’s brand and brand message, which of the following should you do before you start telling your company’s story as part of public relations?
A
You should know the company’s strategy for promoting various products and services
24
Q
What should Bob include at the beginning of his blog post to enhance credibility?
A
Information about the artist and the show
Including relevant details about the artist and the upcoming exhibition establishes context and authority.
25
What type of links should Bob provide in his blog post?
Hyperlinks to provide additional information on the artist
## Footnote
Hyperlinks can lead to sources that validate the artist's background and work.
26
Simone posted a question on her company's forum about selecting a venue for the annual sales meeting. She noted that the venue would need to accommodate 200 people and include lodging in addition to conference rooms. Simone asked for input and ideas. Which of the following is the most appropriate response?
"I have heard great things about Skamania Lodge. They host a lot of conferences and can accommodate up to 500."
27
When contributing an individual blog to a business intranet, the ideal posting frequency to attract the most followers is?
Two to three times per week
28
Of the following, the most effective way of telling external stakeholders the story about a company is through?
Blog posts
29
Social media can assist business professionals in gaining regular knowledge about which of the following?
Their company
Their field or discipline
Their industry
30
Corporate blogs are used for public relations, which in turn serves to build relationships with people. The primary reaso for building such relationships is
To improve the corporation's reputation and credibility
31
Which of the following are acceptable topics for blogs published on a business social media platform?
Project goals
Business expertise
32
Before you create any individual blog posts for your organization, you need to do which of the following?
Gain a shared sense of the brand message
Clarify your company's brand
33
To facilitate the use of your contributions to collaboration platform, _________ should be provide.
Links to relevant files
34
Which guidelines should you follow for a professional blog?
Make certain that your content is accurate
Maintain a professional but fun and helpful tone
35
Which of the following are key atreibutes of effective social media messages for business?
Friendliness
Genuinely
Honesty
36
When business employ social networking as part of their culture, employees should take which of the following steps?
Reply to comments
Make consistent contributions
37
As other members who ate part of your business social media see that you respond and help others on the social media, you can specifically expect that...
Some of them will respond and help
38
Social media facilitates which of the following for business professionals?
Gaining insights into best work practices
Ongoing learning about their company
39
Which of the following are contributions to the blurring of professional and proven lives on social media?
The variety of communication devices that are widely available
The ability to communicate from nearly any location about nearly anything
The ability to communicate with nearly anyone at nearly anytime
40
Using blogs and wikis in a business setting has which of the follwoing objectives?
To enhance efficiency of working relationships
To offer something of worth to others
41
A professional personal brand focuses on highlighting which of the following?
Professional characteristics
Credibility
Area of proficiency
42
Which of the following are effective techniques for increasing people's ability to find your business blogs and wikis?
Indexing blogs
Labeling blogs
Tagging entries
43
Which of the following are at stake in the statements and actions of business professionals on social media?
Employee personal standing
Employer reputation
44
When experiencing a difference of opinion with others in a business social media context, which of the following actions should you take?
Maintain a pleasant attitude
45
A good member of business social network community is expected to take which of the following actions?
Respond positively to others request
Assist others when asked
46
When using business social media, awareness of boundaries means observing the separation between..
The professional and the private
47
Building a personal brand on a social media platform in a business environment can..
Display your credibility
Further your career
48
Before posting on social media,business ess professionals should be flatware of their...
Company's policies regarding the use of social networking websites
49
The ____ Age is an era in which people engage in networked communication, collaborate across boundaries, and solve problems communally.
Social
50
Which statement correctly compares the rate that technology changes to the rate that workplaces change?
Technology can change in a matter of months, while workplaces sometimes take decades to change.
51
What is a feature of social software system dashboard?
You can customize your dashboard to display selected features.
52
What is the primary goal of blogs written. For organizations and aimed at external audience?
Engaging in effective public relations
53
When skateboarders judge whether the communications and actions of an organization match their needs and interest, they are evaluating the organization's...
Reputation
54
What is the first component of a traditions press-release style public relations message?
Headline
55
What are two common formats for public relations message placed on a companies blog?
The press release and the op-ed piece
56
Which guidelines should peoplewho maintain professional blogs following in order to be responsive to their readers?
Read the comments to learn reader concerns
57
A corporate blog falls into the _______ domain.
Peofessional and private
58
Marta wants to get ahead in her career, so she has a professional blog. Which post is most likely to undermine her reputation?
An endorsement of a local political candidate for an upcoming election
59
Val's social media posts send the meta message. "I'm here for you", revealing that she cares about others. A professional might see this and think that Val is...
Loyal
60
Which situation would a company consider an unethical use of social media by its employees?
Criticizing a super sore by name after receiving a poor review
61
Interpersonal communication includes which of the following?
Negotiating the meaning of messages
Exchanging mutual messages
Messages sent between two or more people
62
Which of the following are elements of emotional intelligence?
Managing emotions
Understanding emotions
Developing empathy
63
What are characteristics of people who are self-aware?
They know what makes them feel various emotions
They pay close attention to their internal states
They understand their own emotions as they occur
64
A person with good self-management skills does which of the following?
Uses noth positive and negative emotions to meet goals
Exercises discipline to achieve long-term goals
Is aware of emotions as it is occurring and control it
65
True or false: Am aspect of empathy toward colleagues is wanting to help them grow in their career objectives
True
66
When two people send and receive verbal and nonverbal messages, it is called
Interpersonal communication
67
Which of the following are traits of great listeners?
They give speakers their full attention
They anticipate how a speaker thinks
68
In interpersonal communication, what does the term EQ mean?
Emotional quotient
69
Which of the following are skills of active listening, as described by Michael Hoppe?
Clarifying
Paying attention
Sharing
Holding judgements
70
People who are highly in self-awareness are better able to manage upsetting situations because they..
Can identify the triggers that cause strong emotions
71
Which of the followingis the first step in active listening?
Paying attention
72
Fyer people experience intense anger, which statement are true?
They can help ward off further incidents by practicing self-awareness
They continue to feel a lingering reaction for hours or days afterward
They are more vulnerable to being provoked into anger again during the aftermath of the event
73
In order to pay proper attention and demonstrate your eagerness to understand what nother person has to say, which of the following should you do?
Lean foward
Nod when appropriate
74
Understanding and relating to the needs of others is called
Empathy
75
People with judged mind-sets often
Have their minds made up before listening to the opinions of others
76
Which of the following is true of listening?
It requires more effort than simply hearing
77
In order to make sure that you are really reflecting on and understanding what others are saying, you should
Paraphrase what you are hearing
78
How does Michael Hopp define active listening ?
It is "a person's willingness and ability to hear and understand"
79
Whichnof the following trait of the business managers?
They understand that it is important to make time for listening
80
Part of paying attention means trying to
Understanding everything said fromt the perspective of the speaker
81
Which of the following are examples of the type of question that a highly self-aware communicator might ask?
What strategy can I follow to stay focused when I begin to feel impatient in a presentation?
With which type of audience do i feel the lost impatient?
82
Active nonverbal communication is an essential part of...
Paying attention
83
Which of the following questions a learner mind-set?
How is this program beneficial?
How well does this new approach meet our goals?
84
Tina is a member of the bargaining team for the local teachers union. The team is currently negotiating a contract with the school district, and the two sides have different opinions on how the new contract should look. However, Tina is approaching the negotiations with an open mind and feels positive about the possibility of finding common ground and negotiating a deal that will please both sides. Tina is displaying a ______ mind-set.
Learner
85
Which of the following are poor types of questions?
Leading questions
Cross-examination questions
Statements disguised as questions
86
Active listening involves ______ the idea and emotions of others.
Reflecting on
87
Which statement best describes perspective-getting?
It involves correctly understanding other people's views.
88
Which of the following are barriers to effective listening that managers often face?
Lack of time
Internal noise
89
Which of the following statements about lack of attention span in members of an audience are true?
Attention span can be improved if a conscious effort is made
Some people simply do not have a long attention span
90
Givers should address which potential barriers to their performance resulting from empathy?
Timidity
Emotional concern for others
Availability
91
Which of the following questions display a judge mind-set?
Does anyone care about this?
Who caused this disaster?
92
Being able to interpret and perceived the meaning of nonverbal communication through careful observation and examination is known as
Sight- reading
93
Which of the following statements are true of poor questions?
They can lead to less listening.
They often reflect a judgemental mind-set.
94
Being able to manage interactions successfully by using your knowledge of your emotions and the emotions of others is knows as
Relationship management
95
What are reasons that perspective-getting is sometimes challenging?
People sometimes choose to hide their views
People may hold self-contradictory views
96
In which of the following situations would an extroverted professional likely perform more strongly than an introvert counterpart?
Making cold calls to potential clients
Networking at a party
Speaking at a press conference
97
What is civility?
Respect for other people's dignity and importance
An extension of emotional intelligence
98
When takers try to manipulate givers, givers should be ____ about their tendency to be emotionally concerned for others.
Self-aware
99
Which of the following statements about nonverbal communication are true?
The meaning of nonverbal communication is less precise than verbal communication.
Nonverbal communication is mostlya understood subconsciously and developed instinctively
100
True or false: A recent study of retail companies in North America found that about four in ten employees reported having colleagues who are disrespectful or rude.
True
39%
101
Which of the following are principles for managing business relationships effectively?
Ensuring civility in the workplace
Adapting communication to others proffered styles
102
Marcie works at a large law firm and is an introvert. In which of the following situations would Marcie feel most comfortable?
Preparing documents to submit to the court
103
Which of the following are examples of incivility?
Failing to acknowledge the efforts of others
Failing to act with basic courtesy
Ignoring others
Introducing on the privacy of others
104
Why is it important to behave with civility in the workplace?
It indicates concern for others.
It sometimes calms a volatile situation.
It demonstrates good character.
105
The tendency to seek support for and validation of our views is referred to as ...
The confirmation bias
106
Which are among Forni's recommendations for improving civility in society and the workplace?
Keep positive attitude
Pay attention to small things
Slow down and be present in life.
107
Incivility in the workplace reduces which of the following?
Employee loyalty to the company
Employee job satisfaction
The effectiveness of a company's leader
108
Which of the following are acts of incivility in the workplace?
Frequently interrupting others
Gossiping and talking behind a person's back
Ridiculing a person's political or religious beliefs.
109
Which statement about gossiping are true?
It is one of the most common types of incivility
It is influenced by confirmation bias
It is damaging in part because it erodes trust.
110
Which of the following are among the eight guiding principles that Forni has recommended for improving civility?
Get to know people around you
Listening to the voice of empathy
Disagree graciously and refrain from arguing
111
The tendency to seek support for and validation of our views is referred to as...
The confirmation bias
112
Which of the following statements about group writing are true
It can be a challenging process
The emphasis on teams in today's workplace has made it more prevalent
113
Which of the following is a key use of self-disclosure for teams?
Building trust
114
Which of the following are true about effective meetings?
They can help teams work more productively
They help teams organize their efforts.
115
Thirty to sixty minutes is the recommended amount of time you should spend preparing for ___ meetings.
Routine
116
True or false: It is more likely that your meeting objectives will be met if the meeting is well-planned.
True
117
Which of the following is the biggest barrier to team effectiveness according to business professionals?
Ineffective communication
118
In order to make sure that action items are completed, which of the following are often included in the meeting minutes?
The date by which each action item must be completed
119
Self-disclosure involves which of the following?
Explaining your experience
Defining your views
Sharing your goals.
120
How has the use of online meetings changed over time?
The number of online meetings grew rapidly in the first few months of 2020.
Most businesspeople now use online meetings
Online meetings were common before the COVID-19 pandemic.
121
Which of the following are true about ineffective meetings?
They may form divisions between team members
They are generally a waste of time
122
What are some benefits of online meetings?
They are convenient
They are effective
They allow collaboration from people in different locations.
123
Setting up an effective nonroutine meeting begins with...
Planning
124
Harmony has scheduled a virtual social chat session before the team's first online meeting. What is the main purpose of the social chat session?
To create psychological safety and inclusivity
125
Which of the following should you do to effectively carry out your meeting objectives?
Tell the participants what they need to do before the meeting
Let participants know how long the meeting will be
Inform participants about the meeting's content.
126
What are some methods for maintaining professionalism during online meetings?
Managing time well
Using nonverbal cues
Dressing professionally
Choosing a suitable background
127
128
Which of the following should be included in meeting minutes?
Action item to be completed
Key discussion points
129
How can you make online meetings more accessible to people who are participating in second language?
Provide transcripts
Provide closed captioning
130
How did the COVID-19 pandemic influence online meetings?
The use of online meetings grew dramatically during the pandemic
131
What is a good way to get input and participation on sensitive topics?
Allow anonymous feedback
132
What are some challenges of online meetings?
They have fewer nonverbal clues
They feel impersonal
They are prone to technical issues.
133
What are ways that teams with psychological safety can use to build their ability to be creative?
Framing creativity within organizational and team goals
Applying discovery skills
Balancing independent and collaborative work
Providing construction feedback
134
How can ypu make online meetings more productive?
Increase interaction and participation
Maintain professionalism and understanding
Establish psychological safety and inclusivity
Practice and experiment with meeting features
135
Once you have been assigned a group writing project, when is the best time to start on it?
Right away
136
What are some situations during online meetings that require the meeting facilitator to demonstrate understanding for the participants?
A participant may have an intermittent internet connection
A participant's pet may enter the background
A participant's child may begin crying
137
Which of the following should be done during the planning stage of group writing?
The group should assign roles for researching and writing
The group should work together to determine the basic problems and issues
The group should establish definitive purposes and goals
138
What are some effective ways to establish psychological safety and inclusivity during online meetings?
Establish and review norms for online meetings
Make accommodations for people with limitations
Take time for social chat
139
What are some effective ways to increase interaction and participation in online meetings?
Engage all participants with questions
Allow anonymous input
Use precise and concise language
Take minutes in real time
140
What must teams have before they can effectively build their creativity?
Psychological safety
141
Which of the following is the most important stage of group writing?
Planning
142
Which of the following is something successful business people do?
They tackle difficult conversations with tact.
143
Which of the following is a problem often faced by business professionals who are attempting to have difficult conversations?
Internal voice
144
Which of the following should be done during the final steps of a group writing project to ensure a consistent voice?
Group members should provide input as a single member polishes the final version.
145
Finding common ground in a conversation will help you ____ the issues at hand and may lead to mutually acceptable solutions.
Analyze
146
Which of the following is typically true of those business people who approach difficult conversations in a timely, honest, and caring manner?
They achieve more professionally
147
In order to approach a difficult conversation with tact and keep it "safe", you should
Assume positive intent
148
How should you approach an emotionally charged conversation?
With a learner mind-set
149
The use of which of the following words or phrases would be an indication of an effective approach in handling a difficult conversation by avoiding any exaggeration?
Sometimes
150
Finding common ground in a conversation leads to ______ between you and the other person.
Less emotional distance
