Chapter 9 Flashcards
Which of the following is not a major aspect of stress? A. Importance B. Uncertainty C. Threat or opportunity D. Intelligence
D. Intelligence
Several personality traits influence the extent to which a person actually experiences stress. These traits are:
A. Neuroticism, openness to experience, negative affectivity
B. Self-esteem, extraversion, positive affectivity
C. Locus of control, Type A or Type B
D. All of the above
D. All of the above
Which of the following statements is not true?
A. Employees who are low on negative affectivity tend to experience more stress that those who are high on negative affectivity.
B. Stress can be experienced when employees lack the abilities necessary to perform their jobs.
C. Employees with an internal locus of control might experience less stress than employees with an external locus of control.
D. Employees are less likely to feel stressed as they gain experience.
A. Employees who are low on negative affectivity tend to experience more stress that those who are high on negative affectivity.
Which of the following are not physiological symptoms of stress?
A. Backache, elevated blood pressure, headache
B. Dizziness, nausea, negative outlook
C. Sweaty palms, difficulty sleeping, a pounding heart
D. Heart attack, hives
B. Dizziness, nausea, negative outlook
Behavioral consequences of stress include which of the following?
A. Diminished job performance
B. Impaired functioning of the immune system
C. Negative outlook
D. Burnout
A. Diminished job performance
Karoshi is a Japanese term that means: A. Physical exhaustion B. Death from overdose C. Death from overwork D. Kaizen
C. Death from overwork
\_\_\_\_\_\_\_\_\_\_\_are among major potential sources of stress. A. Work-life linkages B. Personal life issues C. Job responsibilities D. All of the above
D) All of the Above
Exercise, meditation, and social support are all examples of _________________.
A. Physiologically-focused coping strategies for individuals
B. Problem-focused coping strategies for individuals
C. Psychologically-focused coping strategies for individuals
D. Emotion-focused coping strategies for individuals
D. Emotion-focused coping strategies for individuals
Job security, job rotation, and telecommuting are all examples of:
A. Emotion-focused coping strategies for organizations
B. Psychologically-focused coping strategies for organizations
C. Physiologically-focused coping strategies for organizations
D. Problem-focused coping strategies for organizations
D. Problem-focused coping strategies for organizations
A company-sponsored program that provides employees with counseling and other kinds of professional help to deal with stressors such as alcohol, drug abuse, and family problems is known as: A. A reduction of uncertainty program. B. An employee assistance program (EAP). C. A nonfunctional strategy program. D. A sabbatical program
B. An employee assistance program (EAP).*
Uncertainty is an aspect of stress and refers to one’’s perceived ability to handle an opportunity or threat effectively.
A. True
B. False
True
Employees high on negative affectivity tend to experience more stress than those low on negative affectivity.
A. True
B. False
True
Research suggests that the only Type A employees who experience high levels of stress are those who are very hostile.
A. True
B. False
True
Burnout occurs less frequently among employees who are responsible for helping, protecting, or taking care of other people.
A. True
B. False
B. False
Depersonalization, thinking about people as objects not human beings, is one of the three key signs of burnout.
A. True
B. False
A. True
