Chapter 9 Flashcards by Tanjeria Crite

This includes the processes to identify, acquire, and manage the resources needed for the successful completion of the project.

Project resource management

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What are some resource management methods?

Just-in-time (JIT) manufacturing
kaizen
Total productive maintenance (tpm)
Theory of constraints (TOC)

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What is EI?

Emotional intelligence
Emotional competence of a group

Inbound ( self-management and self awareness)
Outbound ( relationship management)

Good EI can reduce staff turnover

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What is it called when the team functions with an absence if centralized control?

Self-organizing teams

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What are some trends and emerging practices in project resource management?

Resource management methods
Emotional intelligence
Self-organizing teams
Virtual teams/distributed teams

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What are some challenges of managing virtual/distributed teams?

Mainly all communication …

Feeling of isolation 
Sharing knowledge gaps
Difficulty tracking progress and and productivity
Time zone difference 
Cultural differencess

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What are some tailoring considerations for project resource management?

Diversity
Physical location 
Industry-specific resources
Acquisition of team members 
Management of team 
Life cycle approaches

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The process of defining how to estimate, acquire, manage, and use team and physical resources

Plan resource management

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What are some project resources?

Team members 
Supplies
Materials 
Equipment 
Services 
Facilities

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This is arranged according to an organizations existing departments, units or teams with the project activities or work packages listed under each department.

Organizational breakdown structure (OBS)

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A hierarchical list of team and physical resources related by category and resource type that is used for planning, managing and controlling project work.

Resource breakdown structure

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This matrix is used to illustrate the connections between work packages, or activities, and project team members. It shows what project resources are assigned to what work package.

Responsibility assignment matrix

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What does RACI stand for? This chart is a useful tool to use to ensure clear assignment of roles and responsibilities when the team consists of internal and external resources.

Responsible, accountable, consult and inform

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Text orientated formats are used for resource data representation when?

Detailed descriptions are required

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This provides information regarding the way in which people, teams, and organizational units behave.

Organizational theory

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A document that establishes the team values, agreements, and operating guidelines for the team.

Team charter

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A graphic display of project team members and their reporting relationships,

Project organization chart

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When does the team charter work best?

The team develops it or at least has an opportunity to contribute to it

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What might the team charter include?

Team values
Communication guidelines 
Decision-making criteria and process
Conflict resolution process
Meeting guidelines 
Team agreements

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The process of estimating team resources and the type and quantities of material, equipment, and supplies necessary to perform project work.

Estimate activity resources

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What is the primary source for use in estimating team and physical resources required for each activity on the activity list.

Activity attributes

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How do you know what activities need resources?

Look at the activity list

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This identifies the working days, shifts, start and end of normal business hours, weekends, and public holidays when each specific resource is available.

Resource calendars

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How are team and physical resources estimated?

Bottom-up

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What are some things that might be used for supporting detail for the basis of the estimate?

Method used to develop the estimate Resources used to develop the estimate Assumptions associated with the estimate Known constraints Range of estimates Confidence level of the estimate Documentation of identified risks influencing the estimate

What are some examples of resource categories?

Labor Material Equipment Supplies

What are some examples of resource types?

Skill level Grade level Required certifications

How is the resource breakdown structure used in the estimate resource process?

It is a completed document used to acquire and monitor resources.

What do you call a hierarchical representation of resources by category and type?

Resource breakdown structure

How is the resource breakdown structure used in the plan resource management process?

It is used to guide the categorization for the project

The process of obtaining team members, facilities, equipment, materials, supplies, and other resources necessary to complete project work.

Aquire resources

How are external resources acquired?

Through procurement processes

How are internal resources are acquired (assigned)?

From from functional or resource managers

What factors must be considered during the process of acquiring project resources?

Project manager should negotiate for resources Failure to get the needed resources can drastically effect a project If certain resources aren’t available a project manager can assign alternative resources

Does the unavailability of required resources need to be documented?

Yes on several docs. (See page 330)

What type of decision making might be used to acquire resources?

Multi criteria decision analysis

What’s an interpersonal and team skill used to acquire resources ?

Negotiation

What can suffice for documentation of team assignments?

Project team directory and names inserted into the project management plan, such as project organization charts and schedules

This identifies the working days, shifts, start and end of normal business hours, weekends and public holidays when each specific resource is available.

Resource calendar

The process of improving competencies, team member interaction, and the overall team environment to enhance project performance.

Develop team

How can high team performance be achieved?

``` Open and effective communication Team building opportunities Trust among team memes Managing conflict Collaborative problem solving Collaborative decision making ```

Describe the Tuckman ladder.

A model used to describe team development that includes five stages of development that teams may go through.

What are the stages of the Tuckman ladder ?

``` Forming Storming Norming Performing Adjoining ```

This involves placing many or all of the most active project team members in the same physical location to enhance their ability to perform as a team.

Colocation.

What are some examples of communication technology that may be used?

Shared portal Video conferencing Audio conferencing Email/chat

What are some interpersonal and team skills used in the develop team process?

``` Conflict management Influencing Motivation Negotiation Team building ```

When are rewards effective?

Only if they satisfy a need that is valued by that individual

Cultural differences should be considered when determining recognition and reward true or false?

True

What’s a good recognition strategy for a project manager?

To give the team recognition throughout the life cycle of the project

All activities designed to enhance the competencies of the project team members.

Training

These give the project manager and the project team insight into areas of strengths and weaknesses.

Individual and team assessments

What’s the key benefit of the manage team process?

It influences team behavior, mange’s conflict, and resolves issues

The process of tracking team members performance, providing feedback, resolving issues, and managing team changes to optimize project performance .

Manage team

What skills are emphasized for team management ?

Communication, conflict management, negotiation, and leadership.

What are some sources of conflict?

Scarce resources Scheduling priorities Personal work styles

What are some things that can reduce the amount of conflict?

Team ground rules Solid project management practices Communication planning Role definition

How should conflict be addressed?

Early In private Directly Collaboratively

What re the five general techniques for resolving conflict?

``` Withdraw/avoid Smooth/accommodate Compromise/reconcile Force/direct Collaborate/problem solve ```

Which of the five general techniques for resolving conflict often results in a loose-loose situation?

Compromise/reconcile

Which of the five general techniques for resolving conflict often results in a win-loose situation?

Force/direct

Which of the five general techniques for resolving conflict often results in a win-win situation?

Collaborate/problem solve

The ability to identify, assess, and manage the personal emotions of oneself and other people as well as the collective emotions of groups of people.

Emotional intelligence

What are tools and techniques for the manage team process?

Conflict management Decision making Influencing Leadership

What are key influencing skills?

- Ability to be persuasive - Clearly articulating points and positions - High levels of active and effective listening skills - Awareness of, and consideration for, the various perspectives in any situation - Gathering relevant information to address issues and reach agreements while maintaining mutual trust

The biking to lead a team and inspire them to do their jobs well.

Leadership

When recommenced corrective or preventive actions (i.e. unforeseen staffing changes) impact any of the components of the project management plan or project documents what must happen?

A change request must be submitted.

The process of ensuring that the physical resources assigned and allocated to the project t are available as planned.

Control resources

What’s the key benefit of the control resources process?

Ensuring that the assigned resources are available to the project at the time and in the right place and are released when no longer needed.

What is the control resources process concerned with?

Physical resources such as equipment, materials, facilities, and infrastructure . Not team members as they are addressed in the manage team process

When should the control resources process be performed.

Continuously in all project phases and throughout the project life cycle

In ordered for the project to continue without delays, the resources needed for the project should be assigned and released when ?

At the right time, right place and right amount

This examines project performance over time and can be used to determine whether performance is improving or deteriorating.

Trend analysis

What are the steps for problem solving

``` Identify the problem Define the problem Investigate Analyze Solve Check the solution ```